Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:45:39 pm took 0.64 seconds version: b85cbb8 helpers: v2

Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  3/2 3/9 3/16 3/23 3/30 Board: Help Desk 2.1 [x] Entry Status: BilledAgreement [x] Ticket Status: all Issue: all [reset] Progress: 0% (0 of 13)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 37445 BMS HH fdrewett 3/25 1:00 pm 1:30 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73214 Norman Harvey 0 Deactivated Norman. Let us know if you need anything else 0
2 37637 BMS HH fdrewett 3/27 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73330 Fw: connect to printers 0 Installed the two printers and tested. 0
3 37558 BMS HH mleasure 3/26 2:44 pm 3:07 pm 0.38 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 Ryan called for some additional adapters. Packed them up and drove onsite. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
4 37559 BMS HH mleasure 3/26 3:08 pm 4:00 pm 0.87 1.00 0 125.00 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 Helpoed Ryan with end users and phones. 0
5 37560 BMS HH mleasure 3/26 4:01 pm 4:27 pm 0.43 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 drove back and input notes 0
6 36094 BMS HH rclingan 3/3 8:30 am 9:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/2 Help Desk 2.1 BilledAgreement -Closed 71562 adobe for connie 0 purchase additional license for connies adobe and ensure she is able to use the upgraded version of adobe. 0
7 36068 BMS HH rclingan 3/6 2:15 pm 2:16 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 3/2 Help Desk 2.1 BilledAgreement -Closed 71534 James Clark 0 delete user 0
8 36177 BMS HH rclingan 3/9 9:20 am 9:25 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71600 George Lucero 0 user has been deleted. 0
9 36188 BMS HH rclingan 3/9 10:00 am 10:20 am 0.33 0.50 0 62.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71610 Comcast review of locations and plans 0 meeting with Olivia Comcast account rep she is going to update contracts for the two current locations and give us best pricing. asked about annex location as a possibility. 0
10 36297 BMS HH rclingan 3/9 3:40 pm 5:00 pm 1.33 1.40 0 245.00 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71648 2 new tablets 0 worked on removing devices from samsung knox build MDM profile for tablets create users for tablets in mdm and gmail 1 Errors: Billed: Billed time not rounded to 15 minutes Billed: Billed time not rounded to 15 minutes
11 36339 BMS HH rclingan 3/10 10:31 am 11:13 am 0.70 0.70 0 122.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71648 2 new tablets 0 finish setup of tablets in mdm 1 Errors: Billed: Billed time not rounded to 15 minutes Billed: Billed time not rounded to 15 minutes
12 36548 BMS HH rclingan 3/12 10:29 am 10:43 am 0.23 0.25 0 31.25 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71786 Upstairs Printer issues 0 travel to aoc 1 Warnings: Notes: Notes contain 'travel', work type not travel Notes: Notes contain 'travel', work type not travel
13 36549 BMS HH rclingan 3/12 10:43 am 11:13 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71786 Upstairs Printer issues 0 check out canon printer not connecting via ethernet connected by wifi with new ip address check both computers and update drivers and ip address check printing and scanning 0
14 36550 BMS HH rclingan 3/12 11:13 am 11:29 am 0.27 0.50 0 62.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71786 Upstairs Printer issues 0 travel back to atg office 1 Warnings: Notes: Notes contain 'travel', work type not travel Notes: Notes contain 'travel', work type not travel
15 36547 BMS HH rclingan 3/12 3:04 pm 3:30 pm 0.43 0.50 0 87.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71648 2 new tablets 0 work with jesse to check out the messages and call issue he is reaching out to verizon to have them check it out as well 0
16 36546 BMS HH rclingan 3/12 3:30 pm 3:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71785 Fw: ⚠️ Action required: Update your privacy settings and account info. 0 check godaddy information and verify that it is all correct 0
17 36654 BMS HH rclingan 3/13 12:32 pm 12:36 pm 0.07 0.25 0 31.25 Remote Standard Technician Billable 3/9 Help Desk 2.1 BilledAgreement -Closed 71817 Reactivate Email Credentials 0 the user has been reactivated and the password reset to DBbUa3Z32QZ3hC< it will require them to change it on first sign in. 0
18 36768 BMS HH rclingan 3/16 10:30 am 10:32 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72382 URGENT - New Hire Email Credentials 0 Create New users Colinb@headinghome.org Rogue-Rival2 Alyssas@headinghome.org Accurate-Skilled6 Added to groups 0
19 36773 BMS HH rclingan 3/16 10:40 am 10:58 am 0.30 0.50 0 62.50 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72392 Setup Printer for thomas new pc 0 Setup printer on Thomas machine set default to 1 sided gray scale 0
20 36857 BMS HH rclingan 3/17 9:30 am 9:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72437 Quickbooks Issues 0 ran repair on quickbooks server 0
21 36981 BMS HH rclingan 3/18 12:21 pm 12:52 pm 0.52 0.75 0 93.75 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72497 Fw: access to printers and cameras 0 work on colin machine to add printers, smartviewer camera software, and openvpn connect setup vpn profile for colin test cameras and vpn to ensure everything is functional explain process to connect to vpn when offsite for camera viewing. 0
22 37011 BMS HH rclingan 3/18 4:50 pm 4:51 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72513 Adriana Sandoval 0 user has been suspended 0
23 37129 BMS HH rclingan 3/20 12:53 pm 12:56 pm 0.05 0.25 0 31.25 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72867 Fw: Computer issues 0 emailed user for additional information 0
24 37268 BMS HH rclingan 3/23 2:49 pm 2:50 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72867 Fw: Computer issues 0 Dana responded in email that she has resolved her issues. 0
25 37280 BMS HH rclingan 3/23 3:36 pm 3:39 pm 0.05 0.25 0 31.25 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72513 Adriana Sandoval 0 removed user from google tenant per Patricia 0
26 37340 BMS HH rclingan 3/24 1:31 pm 1:48 pm 0.28 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72995 locked out of famcare 0 unlocked account reset password ensured user was able to sign in successfully 0
27 37678 BMS HH rclingan 3/24 2:52 pm 3:05 pm 0.22 0.25 0 31.25 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 1 Errors: Notes: Missing notes, work type not travel Notes: Missing notes, work type not travel
28 37679 BMS HH rclingan 3/24 3:05 pm 4:24 pm 1.32 1.50 0 187.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 Onsite setup of router and work with comcast to verify static ip address and new network connectivity. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
29 37452 BMS HH rclingan 3/25 8:04 am 8:39 am 0.58 0.75 0 93.75 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 work on setting up router at office 0
30 37415 BMS HH rclingan 3/25 8:45 am 9:05 am 0.33 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73194 qb server issues 0 reset quickbooks using the database server manager and notified client 0
31 37453 BMS HH rclingan 3/25 9:05 am 9:39 am 0.57 0.75 0 93.75 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 finish remote setup of router at office 0
32 37456 BMS HH rclingan 3/25 11:17 am 11:35 am 0.30 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 travel to annex 1 Warnings: Notes: Notes contain 'travel', work type not travel Notes: Notes contain 'travel', work type not travel
33 37457 BMS HH rclingan 3/25 11:35 am 1:34 pm 1.98 2.00 0 250.00 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 Onsite setup of router setup static and verified speeds 300/300 found 2 u6 lite access points in the ceiling one on each floor still waiting on new 48 port switch to finalize install ETA 3/26 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
34 37508 BMS HH rclingan 3/26 10:46 am 10:52 am 0.10 0.25 0 31.25 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73271 QB company file access mutli user error 0 ran repair on qb database server 0
35 37523 BMS HH rclingan 3/26 11:21 am 1:09 pm 1.80 2.00 0 250.00 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73274 Fw: Security compliance DUE 3/27 0 Drafted security guidelines response for BCBS reviewed old responses from previous years, new guidelines are much more verbose discussed response with frank sent response to melissa and jesse for review 0
36 37675 BMS HH rclingan 3/26 1:09 pm 1:28 pm 0.32 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 1 Errors: Notes: Missing notes, work type not travel Notes: Missing notes, work type not travel
37 37677 BMS HH rclingan 3/26 1:28 pm 3:54 pm 2.43 2.50 0 312.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 72930 Fw: Prepare for your Comcast Business appointment tomorrow 0 Onsite setup and installation of new network equipment mount 2 access points and 48 port switch move network drops from old switches to new 48 port diagnose issues with poe drops and move phones to power adapters setup wifi network create new vlan for printers as they exist staticed and setup on all company devices in a different subnet that was previously provided by the city network. verify printing and scanning works verify quickbooks server connectivity for accounting department 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
38 37640 BMS HH rclingan 3/27 1:13 pm 1:31 pm 0.30 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73328 Connie Desktop no internet access 0 1 Errors: Notes: Missing notes, work type not travel Notes: Missing notes, work type not travel
39 37641 BMS HH rclingan 3/27 1:31 pm 1:49 pm 0.30 0.50 0 62.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73328 Connie Desktop no internet access 0 troubleshoot issue with connies network cable from wall is only cat 5 patched in port 2-03 as 2-04 only reports being capable of FE replace cable to desktop and check that connection is 2.5GBe 0
40 37683 BMS HH rclingan 3/27 2:45 pm 3:22 pm 0.62 0.75 0 93.75 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Work to verify battery details on laptop. 97.7% health with only 56 cycles is excellent. For context, most Li-ion batteries aren't considered "degraded" until they drop below ~80%, so this one has a long way to go. The low cycle count suggests the laptop spends a good portion of its time plugged in. need to investigate the steps detailed by jesse to verify. 0
41 37684 BMS HH rclingan 3/27 3:22 pm 3:37 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73333 Fw: Adobe request 0 Purchased license for anthony and assigned to him 4.17 prorated billing today 0
42 37691 BMS HH rclingan 3/27 3:39 pm 5:05 pm 1.43 1.50 0 187.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Installed amd drivers and updated chipset, cpu, graphics and pcie devices windows updates were behind as well. Device dropped 40% during this timeframe while running multiple updates. would like to do one more round of testing after updates to confirm battery health. 0
43 37724 BMS HH rclingan 3/30 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73381 Debbie account suspended 0 check out Debbie account view all logs associated with security/sign in only one event found this event triggered the suspension "Suspicious login attempt" Changed password and provided it to Debbie then unsuspended account. 0
44 37727 BMS HH rclingan 3/30 8:30 am 8:44 am 0.23 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73377 Anthony Gonzales 0 deleted user account 0
45 37746 BMS HH rclingan 3/30 9:30 am 9:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73333 Fw: Adobe request 0 remote in and setup adobe for anthony 0
46 37760 BMS HH rclingan 3/30 10:49 am 10:54 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73381 Debbie account suspended 0 Debbie called with issues after getting back into the computer at the office she is unable to use google drive files force closed google drive and reopened the application and verified that files are opening properly. 0
47 37810 BMS HH rclingan 3/30 12:00 pm 12:47 pm 0.78 1.00 0 125.00 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73274 Fw: Security compliance DUE 3/27 0 Verified with Global Vision Tech that we have a BAA on file and they are going to provide us with a SOC 2 type security attestation. 0
48 37817 BMS HH rclingan 3/30 4:41 pm 4:47 pm 0.10 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73431 Susan Martinez 0 Reset password sign out of all sessions update recovery information check for data and notice that user has deleted data. restored all data deleted for last 25 days. provide delegate access to marlene 0
49 37855 BMS HH rclingan 3/31 8:26 am 8:51 am 0.42 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 work on connie laptop and start process to check battery life and drain. 0
50 37856 BMS HH rclingan 3/31 10:40 am 11:00 am 0.33 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 verify connie laptop is good and ready to be returned 0
51 37857 BMS HH rclingan 3/31 11:00 am 11:15 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Travel time for onsite visit.  2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
52 37858 BMS HH rclingan 3/31 11:15 am 11:31 am 0.27 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Drop off connie laptop and pickup phone that needs to be reset for ticket #73454 0
53 37901 BMS HH rclingan 3/31 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73454 505-895-4889 0 wipe and reset phone in mdm need to schedule time to return phone 0

Legend:
(hover over fields for details)

Error (5)
Warning (9)
Notice (0)


Tickets with over 5 hours in the current view (1)

Hours Ticket # Company Ticket Summary
10.75 72930 HH Fw: Prepare for your Comcast Business appointment tomorrow


Errors

Field Message Count
Billed  Billed time not rounded to 15 minutes  2
Notes  Missing notes, work type not travel  3
Total  5


Warnings

Field Message Count
Notes  Notes contain 'travel', work type not travel  4
Work Type  Possible onsite/remote mismatch (work type vs notes)  5
Total  9


37558 - mleasure - 3/26 2:44 pm - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Possible onsite/remote mismatch (work type vs notes)

36297 - rclingan - 3/9 3:40 pm - 71648 - 2 new tablets
Billed time not rounded to 15 minutes

36339 - rclingan - 3/10 10:31 am - 71648 - 2 new tablets
Billed time not rounded to 15 minutes

36548 - rclingan - 3/12 10:29 am - 71786 - Upstairs Printer issues
Notes contain 'travel', work type not travel

36550 - rclingan - 3/12 11:13 am - 71786 - Upstairs Printer issues
Notes contain 'travel', work type not travel

37678 - rclingan - 3/24 2:52 pm - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Missing notes, work type not travel

37679 - rclingan - 3/24 3:05 pm - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Possible onsite/remote mismatch (work type vs notes)

37456 - rclingan - 3/25 11:17 am - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Notes contain 'travel', work type not travel

37457 - rclingan - 3/25 11:35 am - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Possible onsite/remote mismatch (work type vs notes)

37675 - rclingan - 3/26 1:09 pm - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Missing notes, work type not travel

37677 - rclingan - 3/26 1:28 pm - 72930 - Fw: Prepare for your Comcast Business appointment tomorrow
Possible onsite/remote mismatch (work type vs notes)

37640 - rclingan - 3/27 1:13 pm - 73328 - Connie Desktop no internet access
Missing notes, work type not travel

37857 - rclingan - 3/31 11:00 am - 73329 - Fw: Connies laptop
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel