Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:24:23 pm took 1.40 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: Billed [x] Ticket Status: all Issue: all [reset] Progress: 0% (0 of 48)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 38014 | BMS | OMNI | fdrewett | 4/1 | 3:45 pm | 4:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | Security review for the meeting tomorrow. still vulnerabilities on the servers. | 0 | |||||||
| 4 | 38008 | BMS | PPT | fdrewett | 4/1 | 7:00 pm | 9:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73581 | QB Updates on the server | 0 | Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. | 0 | |||||||
| 5 | 38033 | BMS | IC | fdrewett | 4/2 | 7:00 am | 7:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 6 | 38032 | BMS | IC | fdrewett | 4/2 | 7:15 am | 8:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. | 0 | |||||||
| 7 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 8 | 38088 | BMS | OMNI | fdrewett | 4/2 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 9 | 38095 | BMS | SVC | fdrewett | 4/2 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73593 | OBS is having trouble with the RDS Server | 0 | Remoted in and restarted the remote desktop server. Called and left a message for the OBS people | 0 | |||||||
| 10 | 38150 | BMS | CASNM | fdrewett | 4/6 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73799 | Angie needed the PW for Outlook | 0 | spoke to Angie and walked her through setting up Outlook on her new phone | 0 | |||||||
| 11 | 38324 | BMS | AIAM | fdrewett | 4/7 | 12:00 pm | 12:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 12 | 38323 | BMS | AIAM | fdrewett | 4/7 | 12:30 pm | 1:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | met with Richard and checked out the vibration sensors. he gave me the datasheets and manuals. read through them and looks like we are good to install down at the plc cabinet | 0 | |||||||
| 13 | 38328 | BMS | AIAM | fdrewett | 4/7 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73919 | New M365 account - Ignacio | 0 | Display name: Ignacio Gonzalez-Jaime Username: ignacio@acmeironandmetal.com Password: A\*\*\*\*\*\*\*\*\*\*\*88 | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 14 | 38472 | BMS | PPT | fdrewett | 4/9 | 5:00 pm | 7:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74062 | PBX Reporting | 0 | worked on building out a dashboard for the pbx. The reporting was minimal out of FreePBX. Build a quick dashboard for call details. | 0 | |||||||
| 15 | 38521 | BMS | AIAM | fdrewett | 4/10 | 10:03 am | 10:19 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 16 | 38522 | BMS | AIAM | fdrewett | 4/10 | 10:19 am | 11:02 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 17 | 38584 | BMS | OMNI | fdrewett | 4/13 | 6:30 am | 7:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74132 | OMNI Server Migration | 0 | working with Kevin on post migration issues at AMR | 0 | |||||||
| 18 | 38582 | BMS | TSSNM | fdrewett | 4/13 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74149 | Printer not working | 0 | Remoted in and found the computer acting as the print server had switched to a guest network and the firewall was blocking the incoming connections. | 0 | |||||||
| 19 | 38578 | BMS | AIAM | fdrewett | 4/13 | 9:15 am | 9:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Drive to Clients | 0 | |||||||
| 20 | 38579 | BMS | AIAM | fdrewett | 4/13 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Installed the new access point in the main office. addresses a couple issues on the cashier station. | 0 | |||||||
| 21 | 38616 | BMS | PPT | fdrewett | 4/13 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74028 | Fwd: Fw: Enrollment 370127-01 | Took a look at the delivery reports for this email address | 0 | Hey Celeste, are you still having trouble with email from these guys? looks like one was blocked and the others were delivered. ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/acb3196f-4907-4243-90c6-f52e1e9fa410/f008cba0-71e9-44a8-ab91-01a91d019f72) | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 22 | 38775 | BMS | PPT | fdrewett | 4/15 | 9:15 am | 10:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech | 0 | |||||||
| 23 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 24 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 25 | 38896 | BMS | PPT | fdrewett | 4/16 | 6:30 am | 7:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | drive to clients | 0 | |||||||
| 26 | 38839 | BMS | PPT | fdrewett | 4/16 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | i did not hear back from comcast yesterday. Headed onsite to check out the equipment. Rebooted the modem and router. Tested the modem with the router connected. Still issues. Called in to comcast and they are now reporting an outage. ETA 3pm | 0 | |||||||
| 27 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 28 | 38894 | BMS | OMNI | fdrewett | 4/16 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 29 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 30 | 38893 | BMS | AIAM | fdrewett | 4/16 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | setting up the laptop at the office. joined the domain and configured the shares. installed office and added the email account. reached out to Todd to install sage | 0 | |||||||
| 31 | 38911 | BMS | MEC | fdrewett | 4/17 | 5:00 am | 6:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74399 | Free Space on MEC-DC02 | 0 | remoted in and cleaned an additional 200gb in the e: drive. there is a backup folder for Jana i need to ask about | 0 | |||||||
| 32 | 38935 | BMS | AIAM | fdrewett | 4/17 | 6:30 am | 8:00 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | onsite working with Richard. found the sensor that he installed and configured in the app. We have it connected but it needs a bunch of info from the bearing that it is monitoring. need to reach out to the vendor for support | 0 | |||||||
| 33 | 38945 | BMS | TFF | fdrewett | 4/17 | 10:40 am | 10:50 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 34 | 38960 | BMS | HH | fdrewett | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 35 | 40065 | BMS | AIAM | fdrewett | 4/17 | 6:20 pm | 6:30 pm | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 36 | 38982 | BMS | OMNI | fdrewett | 4/19 | Sun | 12:00 pm | 3:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Testing of the new AMR Server | 0 | ||||||
| 37 | 38988 | BMS | CT | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74499 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations | 0 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations Incident: https://bms.huntress.io/org/295830/infection\_reports/2093168 Summary: Huntress detected a successful suspicious authentication to M365 account charlotteb@couragenm.com on 2026-04-20 12:51:16 UTC from 47.253.180.189 \(Alibaba Cloud - US, Virginia\) using user agent axios/1.15.0 against the OfficeHome application. Device was non-compliant/unmanaged. Axios UA is associated with Phishing-as-a-Service kits and automated credential validation / session hijacking. Huntress auto-revoked sessions and disabled the identity. IOCs: - User: charlotteb@couragenm.com - Src IP: 47.253.180.189 \(Alibaba Cloud - US\) - User Agent: axios/1.15.0 - Session ID: 00401e2a-2a11-ede3-62cf-26b1d4d97c1e - App: OfficeHome \(4765445b-32c6-49b0-83e6-1d93765276ca\) - Device: Non-compliant, Unmanaged Remediation actions completed: 1\. Contained account in M365 admin center — reset password to a new strong value, blocked sign-in, and initiated sign-out to revoke all refresh tokens\. 2\. Verified per-user MFA status: Enforced\. 3\. Audited registered MFA / authentication methods in Entra for charlotteb — no unfamiliar phone numbers, Authenticator registrations, or alternate emails\. No attacker-registered methods present\. 4\. Reviewed Entra sign-in logs for the user — no additional suspicious successful sign-ins identified beyond the Huntress-flagged event; no 'Previously satisfied' MFA from foreign IPs observed\. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 38 | 39002 | BMS | OMNI | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Check in with Sal and Karri at AMR. Verified the computers that were off over the weekend came back online and connected to the new server | 0 | |||||||
| 39 | 38999 | BMS | PPT | fdrewett | 4/20 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74497 | New voicemail from (505) 861-1200 | 0 | worked with Peter on his remote desktop issue and a call to Sarah in Belen | 0 | |||||||
| 40 | 39012 | BMS | PPT | fdrewett | 4/20 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74523 | Yuliana - Remote access not working on A-4580 | 0 | Remoted into A-4580. Configured remote access via vpn. Called and tested with Yuliana | 0 | |||||||
| 41 | 39041 | BMS | MC | fdrewett | 4/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74539 | Email Updates Needed | 0 | converted the mailbox \(__robyn@mechcon.org__\) to a sharedbox and added Jaime \(__jaime@mechcon.org__\). | 0 | |||||||
| 42 | 39083 | BMS | IC | fdrewett | 4/20 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Travel to the client location | 0 | |||||||
| 43 | 39082 | BMS | IC | fdrewett | 4/20 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Onsite - repairing the data drop for the exterior AP | 0 | |||||||
| 44 | 39071 | BMS | PPT | fdrewett | 4/21 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74570 | SV - Scanner not working Front Desk Middle | 0 | reinstalled the driver. same issue. Found that it was using a funky location for the temp scan files that it did not have write access to | 0 | |||||||
| 45 | 39070 | BMS | AIAM | fdrewett | 4/21 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Worked with Crystal on getting the remote access to the new laptop finalized. got access to the google account for password &bookmark sync | 0 | |||||||
| 46 | 39073 | BMS | OMNI | fdrewett | 4/21 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74566 | AMR - Time off on the new server | 0 | Worked with Jim on an issue with the transfers between amr and main. checked the time on the server and it looks good. there must be a setting in the app that controls the time. Jim is going to dig in with Kevin | 0 | |||||||
| 47 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 48 | 39109 | BMS | TFF | fdrewett | 4/21 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74583 | Spam Email | 0 | adjusted the spam filter in M365 | 0 | |||||||
| 49 | 39111 | BMS | PPT | fdrewett | 4/21 | 3:04 pm | 3:09 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74582 | Email password reset | 0 | Reset Sarah Erhart google account password to a temp password | 0 | |||||||
| 50 | 39147 | BMS | HH | fdrewett | 4/22 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to | 2 | Errors: Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 51 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 52 | 39153 | BMS | MC | fdrewett | 4/22 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74683 | Robyn Email | 0 | Added the auto-reply. let us know if you need anything else. Frank | 0 | |||||||
| 53 | 39254 | BMS | SBI | fdrewett | 4/22 | 12:15 pm | 12:45 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 54 | 39253 | BMS | SBI | fdrewett | 4/22 | 12:45 pm | 2:00 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | drive swap for the tricaster | 0 | |||||||
| 55 | 39256 | BMS | AIAM | fdrewett | 4/22 | 3:00 pm | 3:15 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 56 | 39255 | BMS | AIAM | fdrewett | 4/22 | 3:15 pm | 4:15 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | On-Site for Paula's computer not starting up. Looks like the issue was trying to find the power button. it was hidding behind her plant. check in with Bill Karr | 0 | |||||||
| 57 | 39336 | BMS | HH | fdrewett | 4/24 | 8:15 am | 2:00 pm | 5.75 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 58 | 39650 | BMS | HH | fdrewett | 4/27 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 59 | 39651 | BMS | HH | fdrewett | 4/28 | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. | 0 | |||||||
| 60 | 39652 | BMS | HH | fdrewett | 4/29 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. | 0 | |||||||
| 61 | 39659 | BMS | HH | fdrewett | 4/29 | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite at aoc - signing up users for m365 | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 62 | 39649 | BMS | OMNI | fdrewett | 4/30 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75280 | OMNI Weekly meeting | 0 | weekly meeting | 0 | |||||||
| 63 | 39657 | BMS | HH | fdrewett | 4/30 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. | 0 | |||||||
| 64 | 39240 | BMS | PPT | mleasure | 4/23 | 1:22 pm | 2:00 pm | 0.63 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74758 | Disable users Jenessa Serna and Leticia Lopez | 0 | Logged into Google admin and suspended both users. | 0 | |||||||
| 65 | 39571 | BMS | NMFFL | mleasure | 4/30 | 1:00 pm | 1:31 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75205 | Issues with Chrome | 0 | Issue: User reported Chrome running slow, pages hanging/spinning. Troubleshooting: Tested in incognito and other Chrome profiles – no issues there. Findings: Problem isolated to one Chrome profile. Resolution: Rebuilt the affected profile \(renamed default.old\), had user sign back in. Result: Chrome performance back to normal. | 0 | |||||||
| 66 | 39578 | BMS | NMLGL | mleasure | 4/30 | 2:32 pm | 3:01 pm | 0.48 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75208 | issue is for michel with accessing printer? | 0 | Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. | 0 | |||||||
| 67 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 68 | 37922 | BMS | SVC | rclingan | 4/1 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73557 | Evie issue with nob hill printer on laptop | 0 | worked with evie to fix connection to nob hill printer verified that it is printing without errors now | 0 | |||||||
| 69 | 37981 | BMS | HH | rclingan | 4/1 | 12:55 pm | 1:20 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. | 0 | |||||||
| 70 | 37982 | BMS | NMFFL | rclingan | 4/1 | 1:20 pm | 1:29 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Travel to client site. | 0 | |||||||
| 71 | 37991 | BMS | NMFFL | rclingan | 4/1 | 1:29 pm | 2:26 pm | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | talk to elizabeth about managing apple business emails with domain setup printer on dennis macbook ensure it prints pickup macbook for enrolling into ABM and intune speak with current mac users to verify appleid is not a nmfinanciallaw email | 0 | |||||||
| 72 | 38007 | BMS | HH | rclingan | 4/1 | 3:15 pm | 4:50 pm | 1.58 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on setting up a virtual machine for jesse so that he can test policies and build forms | 0 | |||||||
| 73 | 38162 | BMS | NMFFL | rclingan | 4/2 | 10:00 am | 11:25 am | 1.42 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | work on intune setup | 0 | |||||||
| 74 | 38163 | BMS | NMFFL | rclingan | 4/2 | 11:39 am | 12:15 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs | 0 | |||||||
| 75 | 38164 | BMS | HH | rclingan | 4/2 | 12:22 pm | 2:00 pm | 1.63 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on VM for jesses testing | 0 | |||||||
| 76 | 38165 | BMS | NMFFL | rclingan | 4/2 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program | 0 | |||||||
| 77 | 38159 | BMS | HH | rclingan | 4/6 | 8:56 am | 9:39 am | 0.72 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Spoke with jesse about the migration and timelines. would like to move accounting department before everyone else (mid april) as they do billing at the beginning of the month. | 0 | |||||||
| 78 | 38182 | BMS | SVC | rclingan | 4/6 | 11:34 am | 11:49 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73822 | new dr email address | 0 | created new email for new doctor and sent encrypted email with credentials to cindy and evie | 0 | |||||||
| 79 | 38203 | BMS | TFF | rclingan | 4/6 | 12:31 pm | 12:42 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Travel to Client Site. | 0 | |||||||
| 80 | 38204 | BMS | TFF | rclingan | 4/6 | 12:42 pm | 1:05 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | checkout ups beeping and kathy's email on jerome pc. | 0 | |||||||
| 81 | 38222 | BMS | IC | rclingan | 4/6 | 2:16 pm | 3:01 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 82 | 38226 | BMS | NMLGL | rclingan | 4/6 | 3:01 pm | 4:01 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 83 | 38243 | BMS | PPT | rclingan | 4/7 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73853 | Computers in the clinicians office | 0 | requested asset tags of machines and location which the machines are presently at. | 0 | |||||||
| 84 | 38314 | BMS | TSSNM | rclingan | 4/7 | 1:32 pm | 1:49 pm | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | Travel for onsite visit. | 0 | |||||||
| 85 | 38315 | BMS | TSSNM | rclingan | 4/7 | 1:49 pm | 2:24 pm | 0.58 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | Onsite replacement of network switches adopt and update network switches verify connectivity after swapping switches | 0 | |||||||
| 86 | 38316 | BMS | NMFFL | rclingan | 4/7 | 2:24 pm | 2:35 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Travel for onsite visit. | 0 | |||||||
| 87 | 38318 | BMS | NMFFL | rclingan | 4/7 | 2:35 pm | 3:35 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Picked up laptops discussed apple issues and Segra/comcast connections | 0 | |||||||
| 88 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 89 | 38355 | BMS | TSSNM | rclingan | 4/8 | 9:00 am | 9:04 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | talked with al and walked them through power cycling switch with no success - headed onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 90 | 38357 | BMS | TSSNM | rclingan | 4/8 | 9:04 am | 9:15 am | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | Travel for onsite visit. | 0 | |||||||
| 91 | 38358 | BMS | TSSNM | rclingan | 4/8 | 9:15 am | 10:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | fixed network loopback issue that was causing switch to be offline, reorganized cables and talked with al about replacing the remaining switch that was found and was the original cause of this issue. we have replacements in stock at the office and will bring one by the next time we are in the area. | 0 | |||||||
| 92 | 38452 | BMS | PPT | rclingan | 4/8 | 4:01 pm | 4:31 pm | 0.50 | 0.50 | 0 | 87.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73965 | My GMail | 0 | investigated google issue and found that google was having widespread issues. | 1 | Errors: Inv Amt: Inv Amt not a multiple of 125 for non-travel | Inv Amt: Inv Amt not a multiple of 125 for non-travel | |||||
| 93 | 40066 | BMS | IC | rclingan | 4/9 | 7:45 am | 8:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 94 | 38409 | BMS | IC | rclingan | 4/9 | 8:00 am | 9:02 am | 1.03 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | Setup Chrystal new computer with domain join, sage, adobe, printers, shared drives etc | 0 | |||||||
| 95 | 38419 | BMS | TSSNM | rclingan | 4/9 | 9:26 am | 9:36 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | travel for onsite visit. | 1 | Notices: Work Type: No onsite entry found for travel (based on tech, date, ticket) | Work Type: No onsite entry found for travel (based on tech, date, ticket) | |||||
| 96 | 38420 | BMS | TSSNM | rclingan | 4/9 | 9:36 am | 9:46 am | 0.17 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | replaced last unmanaged switch ensured devices came online talked with al about comcast equipment returns and providing access to unifi dashboard. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | |||||
| 97 | 38428 | BMS | SVC | rclingan | 4/9 | 10:53 am | 11:20 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | Setup ad user for new doctor setup account on computer setup outlook ensured all review software opens properly with the databases. we need to schedule some time to get her on all the other doctor workstations. | 0 | |||||||
| 98 | 38433 | BMS | NMFFL | rclingan | 4/9 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74032 | issue with adding a stamp file | 0 | fix kats stamp in adobe remove extra copies scale image size down to proper stamp size test stamp in documents | 0 | |||||||
| 99 | 38449 | BMS | IC | rclingan | 4/9 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Finish setup of 14" laptop install project and outlook and any other necessary applications | 0 | |||||||
| 100 | 38459 | BMS | NMFFL | rclingan | 4/9 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | tore down laptops to verify for damage and check if usbc are on separate board or motherboard, they are both on motherboard. looking into warranty for thinkpad laptop. reset cmos on both laptops multiple times thinkpad showed signs of life, after resets and repair it appears fully functional now. Laptop is charging. yoga laptop is not showing any signs of life. | 0 | |||||||
| 101 | 38499 | BMS | IC | rclingan | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | Travel for onsite visit. | 0 | |||||||
| 102 | 38500 | BMS | IC | rclingan | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 0 | |||||||
| 103 | 38501 | BMS | NMFFL | rclingan | 4/10 | 9:34 am | 9:52 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 104 | 38502 | BMS | NMFFL | rclingan | 4/10 | 9:52 am | 10:03 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | dropped off laptops with alan | 0 | |||||||
| 105 | 38503 | BMS | AIAM | rclingan | 4/10 | 10:03 am | 10:19 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel for onsite visit. | 0 | |||||||
| 106 | 38504 | BMS | AIAM | rclingan | 4/10 | 10:19 am | 11:02 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 107 | 38497 | BMS | PPT | rclingan | 4/10 | 11:29 am | 11:59 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74081 | Using Word | 0 | created new letterhead template for loraine | 0 | |||||||
| 108 | 38532 | BMS | NMFFL | rclingan | 4/10 | 1:11 pm | 3:14 pm | 2.05 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Finish setup of collette macbook in the apple business account and intune | 0 | |||||||
| 109 | 38587 | BMS | NMFFL | rclingan | 4/13 | 8:46 am | 9:01 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Travel To client for onsite visit. | 0 | |||||||
| 110 | 38588 | BMS | NMFFL | rclingan | 4/13 | 9:01 am | 9:35 am | 0.57 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | onsite setup with collette to make sure she is good on the macbook. we need to add a few emails still. | 0 | |||||||
| 111 | 38589 | BMS | AIAM | rclingan | 4/13 | 9:35 am | 9:44 am | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel for onsite visit. | 0 | |||||||
| 112 | 38590 | BMS | AIAM | rclingan | 4/13 | 9:44 am | 10:17 am | 0.55 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | onsite visit to look at ir camera for mill and reset switch in the north building as it is showing offline | 0 | |||||||
| 113 | 38586 | BMS | IC | rclingan | 4/13 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74151 | damian continued email issues | 0 | fixed issues with damian email by clearing cache and trying again. | 0 | |||||||
| 114 | 38592 | BMS | NMFFL | rclingan | 4/13 | 11:25 am | 12:24 pm | 0.98 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked to add remaining needs to macbook emails, box drive, clio drive etc. | 0 | |||||||
| 115 | 38614 | BMS | HH | rclingan | 4/13 | 12:24 pm | 1:30 pm | 1.10 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on migration documentation for training | 0 | |||||||
| 116 | 38613 | BMS | HH | rclingan | 4/13 | 2:30 pm | 4:53 pm | 2.38 | 2.50 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discussion with jesse and melissa about training for migration. purchase licenses for group owners to be able to create 365 groups create all 365 groups create document for transition training worked on creating distribution lists | 0 | |||||||
| 117 | 38680 | BMS | HH | rclingan | 4/14 | 10:00 am | 11:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked with jesse to finalize details for accounts shared drives groups and distribution lists | 0 | |||||||
| 118 | 38683 | BMS | NMLGL | rclingan | 4/14 | 12:00 pm | 12:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. | 0 | |||||||
| 119 | 38689 | BMS | NMLGL | rclingan | 4/14 | 12:11 pm | 12:26 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | reached out to charles regarding email issues | 0 | |||||||
| 120 | 38713 | BMS | NMFFL | rclingan | 4/14 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74211 | Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA | 0 | Ring network vs lateral Dual uplinks 645 xfinity internet 775 xfinity voice Extension from 2nd floor for internet no equipment in closet 100 Mb/s 575 200 Mb/s 650 36 Month Terms 1 static fiber Call pricing 305 monthly One time 245 10 handsets 2 trio handsets 1 911 fee 880 total monthly w/ 575 monthly network costs 955 total w/200 mb/s service UCAS integrated to teams potentially in the future Main advantage will be the ability to set and change hunt groups extensions forwards etc without getting support involved through Sky voice administration interface | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 121 | 38717 | BMS | NMFFL | rclingan | 4/14 | 3:00 pm | 3:22 pm | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | Spoke with elizabeth regarding the proposal to upgrade the network while we install new service. We would like to replace the sonicwall with a Cloud Gateway Fiber, the 2 switches with 1 Pro Max 48 PoE and the 4 access points with 2 Pro 7 XGS access points. | 0 | |||||||
| 122 | 38727 | BMS | IC | rclingan | 4/14 | 3:55 pm | 4:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74256 | MS Projects for John Rescate | 0 | check microsoft licensing and verify if john has projects. added license to account. | 0 | |||||||
| 123 | 38793 | BMS | HH | rclingan | 4/15 | 10:50 am | 11:27 am | 0.62 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discuss project status with frank and schedule plans moving forward. create schedule entries for future planned events for this migration. | 0 | |||||||
| 124 | 38796 | BMS | NMFFL | rclingan | 4/15 | 11:27 am | 12:38 pm | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74323 | Canva Subscription issue | 0 | Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. | 0 | |||||||
| 125 | 38848 | BMS | HH | rclingan | 4/15 | 12:38 pm | 2:00 pm | 1.37 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked on holiday of hope form rebuild in microsoft | 0 | |||||||
| 126 | 38849 | BMS | AIAM | rclingan | 4/15 | 2:00 pm | 2:17 pm | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Travel for onsite visit. | 0 | |||||||
| 127 | 38850 | BMS | AIAM | rclingan | 4/15 | 2:17 pm | 2:23 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | onsite setup of laptop in the server closet ensure laptop is powered on and connected to network for remote access by employee. | 0 | |||||||
| 128 | 38851 | BMS | HH | rclingan | 4/15 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create remaining users in 365 to prepare for transition | 0 | |||||||
| 129 | 38852 | BMS | HH | rclingan | 4/15 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to add newly created users to groups | 0 | |||||||
| 130 | 38844 | BMS | SVC | rclingan | 4/16 | 8:00 am | 8:20 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | checked doctor computers at heights to ensure they are setup with catherine credentials and email. | 0 | |||||||
| 131 | 38845 | BMS | SVC | rclingan | 4/16 | 8:20 am | 9:00 am | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74300 | iPads for patient check in | 0 | Researched Ipad signature capture app, it still exists at 19.99 found crystalPM pdf on application setup for windows side [Help Center - Signature Pad's](https://help.crystalpm.com/hardware/signature-pads#h.xe7dk5opxxw) called support for verification on if this application is still supported and for any necessary requirements - awaiting callback discuss options with frank between topaz signature pad and the ipad both have their own difficulties and challenges, we need to await crystal callback for updated information before making a decision. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 132 | 38857 | BMS | NMLGL | rclingan | 4/16 | 9:00 am | 9:55 am | 0.92 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives | 0 | |||||||
| 133 | 38858 | BMS | SVC | rclingan | 4/16 | 9:55 am | 10:14 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74378 | HFA review not working on all machines | 0 | worked with evie to determine the cause of the issue being a cord unplugged from the machine. once ethernet was restored the machines reconnected with no issues. | 0 | |||||||
| 134 | 38871 | BMS | NMLGL | rclingan | 4/16 | 10:15 am | 1:29 pm | 3.23 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. | 0 | |||||||
| 135 | 38870 | BMS | NMLGL | rclingan | 4/16 | 1:29 pm | 1:33 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? | 0 | |||||||
| 136 | 38907 | BMS | HH | rclingan | 4/16 | 1:54 pm | 4:00 pm | 2.10 | 2.25 | 0 | 337.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to clean up users added and put them into groups and distribution lists. | 0 | |||||||
| 137 | 38943 | BMS | IC | rclingan | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 0 | |||||||
| 138 | 38944 | BMS | IC | rclingan | 4/17 | 10:23 am | 10:40 am | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | check in with angelo on status of new building and walk through site to view current drops and discuss any additional needs such as the conference room drops/electrical for tv plan to return next week to begin terminating drops installed by electricians. | 0 | |||||||
| 139 | 38946 | BMS | TFF | rclingan | 4/17 | 10:50 am | 10:55 am | 0.08 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Onsite visit to replace battery backup with surge protector. ensured desktop came back online after replacement. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 140 | 38951 | BMS | NMLGL | rclingan | 4/17 | 11:26 am | 11:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74436 | Susan issues when connected to VPN | 0 | worked with susan to resolve her network issues by replacing the vpn configuration profile. | 0 | |||||||
| 141 | 38952 | BMS | HH | rclingan | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 142 | 38995 | BMS | HH | rclingan | 4/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Clean up transition document and admin email addresses Create temp password for accounts and change pin requirements | 0 | |||||||
| 143 | 38993 | BMS | HH | rclingan | 4/18 | Sat | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create VM for training setup and test access | 0 | ||||||
| 144 | 38994 | BMS | HH | rclingan | 4/19 | Sun | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create second vm for training on second session | 0 | ||||||
| 145 | 39042 | BMS | HH | rclingan | 4/20 | 8:00 am | 9:20 am | 1.33 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on transition document to add requested changes | 0 | |||||||
| 146 | 39043 | BMS | NMFFL | rclingan | 4/20 | 9:20 am | 9:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74514 | Phone issues | 0 | worked with elizabeth and suzette to power cycle fiber modem, pbx and switches | 0 | |||||||
| 147 | 39048 | BMS | HH | rclingan | 4/20 | 11:05 am | 2:57 pm | 3.87 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final work on transition document clean up and test vms for training session tomorrow ensure agenda for training is complete changed baseline policies for pin requirement, default search engines and sharepoint sync | 0 | |||||||
| 148 | 39131 | BMS | IC | rclingan | 4/20 | 3:03 pm | 3:24 pm | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | travel for onsite visit | 0 | |||||||
| 149 | 39133 | BMS | IC | rclingan | 4/20 | 3:24 pm | 4:11 pm | 0.78 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | restored outdoor access point connection walk jobsite and determine any additional materials that need to be purchased to finish job we need to order more keystones and some 2 port faceplates. | 0 | |||||||
| 150 | 39129 | BMS | HH | rclingan | 4/21 | 7:20 am | 7:40 am | 0.33 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 151 | 39125 | BMS | HH | rclingan | 4/21 | 7:40 am | 1:15 pm | 5.58 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite for training session and begin the transition for the accounting department to include melanie and josie pc's | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 152 | 39126 | BMS | NMFFL | rclingan | 4/21 | 2:00 pm | 2:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | follow up meeting with segra to confirm details for ISP transition and phones | 0 | |||||||
| 153 | 39127 | BMS | HH | rclingan | 4/21 | 2:15 pm | 3:12 pm | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 154 | 39135 | BMS | HH | rclingan | 4/22 | 8:25 am | 8:41 am | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked to fix device lock requirements in policy. changed from 14 -> 8 | 0 | |||||||
| 155 | 39173 | BMS | HH | rclingan | 4/22 | 8:45 am | 9:02 am | 0.28 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | ||||
| 156 | 39174 | BMS | HH | rclingan | 4/22 | 9:02 am | 10:07 am | 1.08 | 1.25 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | meeting to discuss plan for transition at the shelters as they are 24/7 operations | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 157 | 39177 | BMS | IC | rclingan | 4/22 | 11:00 am | 11:19 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | travel for onsite visit. | 0 | |||||||
| 158 | 39178 | BMS | IC | rclingan | 4/22 | 11:19 am | 1:55 pm | 2.60 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | onsite to terminate and clean up server room wiring. terminate all pulled cable into keystones dress cable runs patch keystones into patch panel and patch panel into switch office terminations are waiting on white keystones and faceplates that should arrive 4/23/26 discussed progress with angelo and plan for friday to return and terminate office cables so they can move in the week of 4/27 | 0 | |||||||
| 159 | 39181 | BMS | AIAM | rclingan | 4/22 | 2:30 pm | 2:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | talked to paula on the phone and tried to walk her through turning computer back on, frank is headed onsite shortly. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 160 | 39182 | BMS | HH | rclingan | 4/22 | 2:45 pm | 2:58 pm | 0.22 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | discussion with jesse and patricia to plan her transition. | 0 | |||||||
| 161 | 39172 | BMS | CTCPA | rclingan | 4/22 | 2:58 pm | 3:11 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | The main benefit of a desktop accessed via remote desktop versus a laptop connected through VPN is connection stability between the client machine and the applications/databases on the server. On the local network, the desktop has a wired gigabit connection directly to the server. A laptop connected over VPN, on the other hand, would realistically see speeds closer to 100 Mb/s at best — roughly 10% of local speed — since it's limited by our upload speed and the user's download speed. Beyond the raw speed difference, the VPN connection is also more susceptible to latency, instability, and potential data corruption due to the lower available bandwidth and any drops along the way. For line-of-business applications that are constantly reading and writing to the server, a remoted desktop provides a much more reliable experience. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 162 | 39184 | BMS | PPT | rclingan | 4/22 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74709 | loraine issues with access centresuite webpage | 0 | worked with loraine to clear cache and ensure access to the webpage is restored. | 0 | |||||||
| 163 | 39208 | BMS | HH | rclingan | 4/23 | 8:15 am | 9:59 am | 1.73 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup | 0 | |||||||
| 164 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 | |||||||
| 165 | 39225 | BMS | HH | rclingan | 4/23 | 10:16 am | 11:13 am | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications | 0 | |||||||
| 166 | 39230 | BMS | JGCPA | rclingan | 4/23 | 11:42 am | 11:49 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74752 | Fw: | 0 | Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. | 0 | |||||||
| 167 | 39346 | BMS | HH | rclingan | 4/23 | 12:14 pm | 12:42 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 0 | |||||||
| 168 | 39347 | BMS | HH | rclingan | 4/23 | 12:42 pm | 4:23 pm | 3.68 | 3.75 | 0 | 562.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit setup patricia in microsoft host second training session for microsoft transition | 0 | |||||||
| 169 | 39351 | BMS | IC | rclingan | 4/24 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit, stopped at graybar for supplies for job. | 0 | |||||||
| 170 | 39353 | BMS | IC | rclingan | 4/24 | 11:30 am | 1:07 pm | 1.62 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Onsite termination of ethernet drops in offices. Clean up terminations and install faceplates. Two offices need single keystone faceplates and there are 3 blanks that are needed to cover job boxes not in use. verify drops are passing gigabit and poe. | 0 | |||||||
| 171 | 39449 | BMS | HH | rclingan | 4/27 | 8:00 am | 9:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on debbies new pc ensure setup into m365 verify status for migration | 0 | |||||||
| 172 | 39450 | BMS | HH | rclingan | 4/27 | 9:41 am | 9:53 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 173 | 39451 | BMS | HH | rclingan | 4/27 | 9:53 am | 1:59 pm | 4.10 | 4.25 | 0 | 637.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer debbie setup secure case for pc to be locked in according to requirements troubleshoot issues with qb server moving to entra joined pc ensure qb shares are working and accessible | 0 | |||||||
| 174 | 39452 | BMS | HH | rclingan | 4/27 | 2:30 pm | 4:20 pm | 1.83 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer jesse workstation to microsoft | 0 | |||||||
| 175 | 39446 | BMS | HH | rclingan | 4/28 | 7:53 am | 9:47 am | 1.90 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite for signing into microsoft at aoc | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 176 | 39448 | BMS | HH | rclingan | 4/28 | 10:05 am | 11:00 am | 0.92 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on printer plan and admin priviledges | 0 | |||||||
| 177 | 39444 | BMS | NMFFL | rclingan | 4/28 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Setup laptop for user install box and office products adobe etc relicense mailbox and reset password | 0 | |||||||
| 178 | 40068 | BMS | NMFFL | rclingan | 4/28 | 12:45 pm | 1:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 179 | 39690 | BMS | NMFFL | rclingan | 4/28 | 1:00 pm | 1:23 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Dropped off laptop with elizabeth and provided credentials | 0 | |||||||
| 180 | 39692 | BMS | HH | rclingan | 4/28 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 181 | 39691 | BMS | HH | rclingan | 4/28 | 2:30 pm | 4:30 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | ||||
| 182 | 39684 | BMS | HH | rclingan | 4/29 | 8:00 am | 9:30 am | 1.50 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 183 | 39685 | BMS | HH | rclingan | 4/29 | 9:30 am | 9:47 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to annex from gateway center for onsite visit. | 0 | |||||||
| 184 | 39686 | BMS | HH | rclingan | 4/29 | 9:47 am | 12:34 pm | 2.78 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 | |||||||
| 185 | 39688 | BMS | HH | rclingan | 4/29 | 12:53 pm | 2:00 pm | 1.12 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work on policies for setting up sharepoint sync | 0 | |||||||
| 186 | 39689 | BMS | HH | rclingan | 4/29 | 3:00 pm | 6:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Finish policies for mapping sharepoint syncs | 0 | |||||||
| 187 | 39680 | BMS | HH | rclingan | 4/30 | 8:00 am | 10:34 am | 2.57 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition to microsoft entra | 0 | |||||||
| 188 | 39681 | BMS | HH | rclingan | 4/30 | 11:44 am | 12:22 pm | 0.63 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to transition to microsoft entra | 0 | |||||||
| 189 | 39682 | BMS | HH | rclingan | 4/30 | 12:22 pm | 1:13 pm | 0.85 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. | 0 | Travel to client for onsite visit. | 3 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Int Notes: Internal notes | |||
| 190 | 39683 | BMS | HH | rclingan | 4/30 | 1:13 pm | 4:21 pm | 3.13 | 3.25 | 0 | 487.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (5)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 96.00 | 71559 | HH | Migration to M365 Time Tracking |
| 10.00 | 72789 | NMFFL | apple business setup |
| 7.00 | 68336 | IC | New Laptops and Setups for Welding Shop & Conference Set Up |
| 5.50 | 71682 | AIAM | AMR - New vibration sensor for the mill |
| 5.50 | 73604 | NMLGL | Laptop Request for Trial |
Errors
| Field | Message | Count |
|---|---|---|
| Inv Amt | Inv Amt not a multiple of 125 for non-travel | 1 |
| Notes | Incomplete notes for travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 4 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 6 |
| Total | 12 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 10 |
| Notes | Notes contain 'travel', work type not travel | 4 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 10 |
| Total | 24 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 6 |
| Notes | Missing notes for travel | 4 |
| Notes | Notes longer than 500 characters | 6 |
| Notes | Possible exposed credentials | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, ticket) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 19 | |