Home»Time Entries Audit loading ... generated 8/7/2026 at 3:42:51 pm took 0.48 seconds version: 5436fa4 helpers: v2
Territory: BMS Date: 7/21/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 7/20 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 66% (2 of 3)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43000 | BMS | OMNI | fdrewett | 7/21 | 8:15 am | 1:00 pm | 4.75 | 4.75 | 0 | 593.75 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Encino Day 2 | 0 | |||||||
| 2 | 43011 | BMS | MEC | fdrewett | 7/21 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | Wrapping up the wiring job | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 3 | 42898 | BMS | PPT | pnordlund | 7/21 | 11:35 am | 12:05 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79558 | New Card Terminal System through Practice Management Bridge | 0 | Travel time for onsite visit. | 0 | |||||||
| 4 | 42899 | BMS | PPT | pnordlund | 7/21 | 12:05 pm | 1:30 pm | 1.42 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79558 | New Card Terminal System through Practice Management Bridge | 1 | 8/6 CS long notes ok | -- Troubleshooting payment terminal. -- The user at this workstation remotes into an RDP session. Checked the RDP session and the terminal isn't showing in device manager. -- Checked device manager on the host machine and there is an unrecognized device. -- Ran Dell Command Update and driver updates didn't fix the terminal in device manager. -- Found an Igenico driver online. Installed the driver and the terminal is now recognized on the host machine. When checking the RDP session, the terminal doesn't show up in device manager. Check boxes for sharing hardware are checked on the RDP settings. -- Tested the terminal in practice management bridge on the RDP session and the host and the payment terminal isn't getting recognized. -- Checked setup on another workstation that is working. This workstation doesn't use RDP, everything is done on the host machine OS. Terminal shows up in device manager the same on both machines. -- Checking support articles and made sure that hardware is set to allow in the browser for the webpage. -- Waiting in support chat to get an agent connected, but taking a while to get an agent connected. -- Talked to Frank and he recommended not to use the RDP session due to the terminal not getting recognized. RDPing into the RDS was due to having thin clients in the past. -- Ari and Melissa are going to wait for a support agent to join the chat and continue troubleshooting. Previous support chats got cut off due to the payment terminal not being recognized by the machine which is now resolved. They will reach out if there is any further assistance needed from us. -- Closing ticket. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 5 | 42922 | BMS | PPT | pnordlund | 7/21 | 5:10 pm | 5:24 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79587 | Server Troubleshooting | 0 | -- Called Peter and Esteban is having issues remoting into the RDS server. -- Remoted into Esteban's laptop. When checking wifi connection, it was connected to the guest network. Swapped wifi to paradigmwifi. -- Tested RDP and it is now working. -- Closing ticket. | 0 | |||||||
| 6 | 42932 | BMS | NMFFL | rclingan | 7/21 | 8:42 am | 9:50 am | 1.13 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | onsite with segra technician Norm, terminate ethernet cable from basement, test connection, verify static, setup new gateway fiber talk with technician about need for two extensions from dmarc in basement to suite due to fact that client is getting phones and internet from segra. There is a fiber line from basement as well that he is going to try to have terminated to be used as the data line and we will turn the ethernet to voice data line. updated client on current status of ISP install | 0 | |||||||
| 7 | 42933 | BMS | NMFFL | rclingan | 7/21 | 9:50 am | 10:05 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | return to atg office | 0 | |||||||
| 8 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 9 | 42889 | BMS | JGCPA | rclingan | 7/21 | 10:30 am | 10:33 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message with payton for parilee to call back when she has a moment to look at this | 0 | ||||||
| 10 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 | |||||||
| 11 | 42934 | BMS | MEC | rclingan | 7/21 | 11:35 am | 11:50 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | travel for onsite visit | 0 | |||||||
| 12 | 42935 | BMS | MEC | rclingan | 7/21 | 11:50 am | 2:33 pm | 2.72 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | onsite visit tone all keystones, place in rack patch panel in order 1-10 ap-15 interconnect-16 \(Scheme translates across both floors\) rack all equipment that is onsite tidy up rack, mount xfinity equipment to board clean up tools and packup | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.75 | 79235 | MEC | Wiring Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Total | 1 | |