Home»Time Entries Audit loading ... generated 8/7/2026 at 3:41:00 pm took 0.30 seconds version: 5436fa4 helpers: v2

Territory: BMS Date: 7/2/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet:  6/29  [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 66% (4 of 6)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42276 BMS OMNI fdrewett 7/2 9:00 am 11:00 am 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 78828 OMNI Weekly Meeting 0 weekly meeting and working with Jim on the High-Res Camera images 0
2 42278 BMS AIAM fdrewett 7/2 3:30 pm 4:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 79048 ACE - Utility Pole Down 0 8/6 CS ASK FD - is this the travel for 42277? if so, fix date/times 3 Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Notes: Missing notes for travel Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) Notes: Missing notes for travel
3 42151 BMS IC ggonzales 7/2 10:38 am 1:53 pm 3.25 3.25 0 406.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 78900 Fraud Email 0 Steps taken: * Investigating incedent * Found and adjusted various accounts noted internally * Called clients and assisted with getting them back into after confirming everything was clean Next Steps: * Continue assisting with cleanup 0
4 42127 BMS HH rclingan 7/2 7:50 am 8:24 am 0.57 0.75 0 93.75 Remote Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 78888 issues with BYOD policy activation 0 fixed melissa issue with intune company portal on phone - was not enabled on personal profile, she created a work profile. picked up recycling from jesse. 0
5 42134 BMS JGCPA rclingan 7/2 9:21 am 9:29 am 0.13 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 6/29 Help Desk 2.1 WrittenOff Open 77102 Storage full 1 8/6 CS fixed correspondence marked as billable I will swing by after my 10 am meeting sorry it has been extra busy this week. We will be swapping your desktop when we get there. 0
6 42375 BMS HH rclingan 7/2 9:29 am 9:48 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 76540 IT questionnaire 1 8/6 CS fixed travel entered as remote travel for onsite visit 0
7 42376 BMS HH rclingan 7/2 9:48 am 11:25 am 1.62 1.75 0 262.50 Onsite Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 76540 IT questionnaire 1 8/6 CS fixed onsite entered as remote onsite visit to go over response to questionnaire with melissa and jesse 0
8 42377 BMS IC rclingan 7/2 11:25 am 11:30 am 0.08 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 78900 Fraud Email 0 travel for onsite visit to deal with initial security incidents 0
9 42378 BMS IC rclingan 7/2 11:30 am 11:48 am 0.30 1.00 0 125.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 78900 Fraud Email 0 remediated accounts with courtney and provided updated information to be given to users. 0
10 42379 BMS JGCPA rclingan 7/2 11:48 am 12:15 pm 0.45 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill Open 77102 Storage full 0 travel for onsite visit 0
11 42380 BMS JGCPA rclingan 7/2 1:00 pm 2:50 pm 1.83 2.00 0 250.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill Open 77102 Storage full 1 8/6 CS fixed onsite entered as remote Onsite Visit to swap Christina PC and Parilee pc looked at bobs desktop issues - adobe account not active 0
12 42383 BMS NMFFL rclingan 7/2 3:54 pm 4:13 pm 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 ReadyToBill -Closed 78709 Dock Setup for Suzette old office 0 travel for onsite visit 0
13 42384 BMS NMFFL rclingan 7/2 4:13 pm 5:06 pm 0.88 1.00 0 125.00 Onsite Standard Technician DoNotBill 6/29 Help Desk 2.1 WrittenOff -Closed 78709 Dock Setup for Suzette old office 0 onsite visit to attempt setup of docking station. 2 Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales Bill: Status = 'DoNotBill', work type not admin, correspondence or sales

Legend:
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Error (2)
Warning (1)
Notice (2)


Errors

Field Message Count
Audit Done  Audit incomplete  1
Work Type  No onsite entry found for travel (based on tech, date, company)  1
Total  2


Warnings

Field Message Count
Entry Status  Status = 'WrittenOff', work type not admin, correspondence or sales  1
Total  1


Notices

Field Message Count
Bill  Status = 'DoNotBill', work type not admin, correspondence or sales  1
Notes  Missing notes for travel  1
Total  2


42278 - fdrewett - 7/2 3:30 pm - 79048 - ACE - Utility Pole Down
No onsite entry found for travel (based on tech, date, company)
Audit incomplete
Missing notes for travel

42384 - rclingan - 7/2 4:13 pm - 78709 - Dock Setup for Suzette old office
Status = 'WrittenOff', work type not admin, correspondence or sales
Status = 'DoNotBill', work type not admin, correspondence or sales