Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:43:44 pm took 0.44 seconds version: b85cbb8 helpers: v1
Territory: BMS Date: 6/30/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/29 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (4 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42036 | BMS | PPT | fdrewett | 6/30 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78827 | Quickbooks Online Migration | 0 | Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. | 0 | |||||||
| 2 | 42032 | BMS | SVC | fdrewett | 6/30 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 3 | 42031 | BMS | SVC | fdrewett | 6/30 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | onsite found that the server for the optos needed to be restarted. rebooted the server and logged back in. checked the servvices. Tested the instrument and review software on the exam computers. Everything is working. | 0 | |||||||
| 4 | 42034 | BMS | BMS | fdrewett | 6/30 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 37.50 | Travel | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | 4 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | |||
| 5 | 42033 | BMS | BMS | fdrewett | 6/30 | 3:30 pm | 4:30 pm | 1.00 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | Met John, the new IT person for Academy on site. After some troubleshooting with the processor and review station, the issue ended up being a view filter on the review station that was only showing local scan results. Needed to change to all to view the scans that were still on the processor. | 3 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | ||
| 6 | 41971 | BMS | JGCPA | ggonzales | 6/30 | 8:03 am | 8:17 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! | 0 | |||||||
| 7 | 41972 | BMS | JGCPA | ggonzales | 6/30 | 8:18 am | 8:19 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: | 0 | |||||||
| 8 | 41986 | BMS | JGCPA | rclingan | 6/30 | 8:57 am | 9:13 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | travel for onsite visit. | 0 | |||||||
| 9 | 41987 | BMS | JGCPA | rclingan | 6/30 | 9:13 am | 9:31 am | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | setup desktops in closet to prepare final setup. removed 3 old desktops that were no longer in use. | 0 | |||||||
| 10 | 41985 | BMS | JGCPA | rclingan | 6/30 | 9:31 am | 11:15 am | 1.73 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | begin final setup for machines, walk through setup of parilee, angelica and christina machine. | 0 | |||||||
| 11 | 42013 | BMS | SVC | rclingan | 6/30 | 11:15 am | 12:15 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 1 | 7/28 CS sales role ok | Gather information and products for quote and provide to admin team to create quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 12 | 42005 | BMS | SVC | rclingan | 6/30 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | worked with cruzita and a technician to restart the optos machine and see if server reconnects. | 0 | |||||||
| 13 | 42009 | BMS | HH | rclingan | 6/30 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78810 | New desktop for Josey | 0 | Submit 2 desktops for quote - same desktop with different ram and storage configurations. | 0 | |||||||
| 14 | 42065 | BMS | HH | rclingan | 6/30 | 3:30 pm | 5:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78854 | Zite form builder help | 0 | assist jesse with appscript troubleshooting on google form and assisted with zite form builder to import ir form and look at logic builder to help troubleshoot. | 0 |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Company | Company = 'BMS' | 2 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 2 |
| Notes | Missing notes for travel | 2 |
| Work Role | Role not Standard Technician | 1 |
| Total | 5 | |