Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:37:21 pm took 0.47 seconds version: b85cbb8 helpers: v1
Territory: BMS Date: 6/1/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (4 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40808 | BMS | PPT | fdrewett | 6/1 | 7:30 am | 7:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76251 | Log In Problem to Bank CC | 0 | Updated the shortcut for the bank and tested. Loraine is good! | 0 | |||||||
| 2 | 41698 | BMS | SVC | fdrewett | 6/1 | 8:15 am | 9:00 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | worked with the obs billing folks on testing the connection and gathering info. we are waiting for a call back from their it person | 0 | |||||||
| 3 | 41699 | BMS | AIAM | fdrewett | 6/1 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | Onsite with Richard to get in to the website and review the dashboard | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 4 | 41700 | BMS | AIAM | fdrewett | 6/1 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | installed the backup on the laptop and backup-ed up the user profile. setup email on the phone and laptop | 0 | |||||||
| 5 | 40839 | BMS | HH | rclingan | 6/1 | 8:05 am | 11:06 am | 3.02 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 6 | 40838 | BMS | NMLGL | rclingan | 6/1 | 8:47 am | 8:48 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76384 | Fw: Adobe stamps | 1 | 7/30 filxed correspondence marked as no charge | Reached out to meredith for a good time to work on this with her. | 0 | ||||||
| 7 | 40841 | BMS | NMFFL | rclingan | 6/1 | 11:06 am | 11:21 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76403 | Segra Phone call | 0 | Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported | 0 | |||||||
| 8 | 40840 | BMS | HH | rclingan | 6/1 | 11:21 am | 1:00 pm | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters |
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Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 2 |
| Total | 2 | |