Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:06 pm took 0.31 seconds version: b85cbb8 helpers: v1
Territory: BMS Date: 5/28/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 5/25 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40793 | BMS | OMNI | fdrewett | 5/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting plus a meeting with Jacob on the process for the security audit | 0 | |||||||
| 2 | 40795 | BMS | IC | fdrewett | 5/28 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS written off entry not an issue (see notes) | Assisted Ryan with installing the laptops. Letting him build for the time. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 3 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 4 | 40710 | BMS | IC | rclingan | 5/28 | 11:02 am | 11:19 am | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76277 | Lisa needs help printing from her outlook | 0 | Worked with lisa to fix issue with outlook on the web not printing. - url was updated and needed to be added to allow popups in site settings - content in the email was blocked | 0 |
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Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 2 | |