Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:20:15 pm took 0.67 seconds version: b85cbb8 helpers: v2
Territory: BMS Date: 3/3/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/2 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36125 | BMS | PPT | fdrewett | 3/3 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70167 | Setting Up Celeste Contreras | 0 | Assisted Suzanne Atkinson with connecting to the correct company file. Identified that she had been working from a local copy saved to her desktop rather than the shared copy located on the server. Redirected her to the proper server-based file to ensure data integrity and consistency. | 0 | |||||||
| 2 | 36121 | BMS | BMS | fdrewett | 3/3 | 12:45 pm | 2:30 pm | 1.75 | 1.80 | 0 | 315.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | WrittenOff | -Closed | 70420 | Fwd: TFF / Annual PCI Compliance | 0 | Reviewed and completed the PCI Compliance Self-Assessment Questionnaire \(SAQ\) as requested. Answered all applicable compliance questions and performed a rescan of the external/public IP address to validate current PCI DSS scan results. Coordinated findings with Kathy to ensure accurate reporting. | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 3 | 36122 | BMS | SONM | fdrewett | 3/3 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | Reviewed Apple Business Manager configuration with Scott. Updated the app installation method to Automatic in an effort to resolve the permissions issue preventing app updates in the App Store. Monitoring to confirm the change resolves the issue. | 0 | |||||||
| 4 | 36126 | BMS | AIAM | fdrewett | 3/3 | 5:00 pm | 7:15 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71581 | Sage 2026 upgrade | 0 | Received a call from Todd \(Sage 50 Support Consultant\) requesting remote access to perform an upgrade from Sage 50 2023 to Sage 50 2026. Contacted Dan Stanley to obtain approval prior to granting access. Provided Todd with remote access to all 7 accounting workstations and the Sage server. Remained connected throughout the session to observe and verify the upgrade work. Upon completion, audited each workstation to confirm Todd had been fully disconnected from all systems. | 0 | |||||||
| 5 | 36094 | BMS | HH | rclingan | 3/3 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71562 | adobe for connie | 0 | purchase additional license for connies adobe and ensure she is able to use the upgraded version of adobe. | 0 | |||||||
| 6 | 36088 | BMS | CT | rclingan | 3/3 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 7 | 36089 | BMS | CT | rclingan | 3/3 | 11:00 am | 2:15 pm | 3.25 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 8 | 36091 | BMS | CT | rclingan | 3/3 | 2:16 pm | 2:35 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel to courageous main office | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 9 | 36092 | BMS | CT | rclingan | 3/3 | 2:35 pm | 2:48 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | drop off desktops with Chuck | 0 | |||||||
| 10 | 36093 | BMS | CT | rclingan | 3/3 | 2:48 pm | 3:02 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 11 | 36095 | BMS | SONM | rclingan | 3/3 | 3:30 pm | 4:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71563 | Micah shared mailbox assistance | 0 | convert to shared mailbox and assign to requested users. | 0 |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.25 | 68522 | CT | Quote for 6 desktops |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 1 |
| Company | Company = 'BMS' | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 3 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 4 | |