Home»Time Entries Audit loading ... generated 8/7/2026 at 1:34:35 pm took 0.55 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: SVC [x] Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset]
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42653 | BMS | SVC | rclingan | 7/15 | 9:59 am | 10:07 am | 0.13 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | travel for onsite visit - was nearby and already away from a computer easier to stop by to assist. | 0 | |||||||
| 2 | 42654 | BMS | SVC | rclingan | 7/15 | 10:07 am | 10:35 am | 0.47 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | Onsite visit troubleshooting ford remote issues ninja remote working normally for my account and able to remote in reset ninja password reset ninja connections permissions updated ninja remote application issue still persisting plan is to gain remote access to ford wfh pc and setup VPN and RDP | 0 | |||||||
| 3 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 4 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 5 | 42738 | BMS | SVC | rclingan | 7/16 | 8:45 am | 11:00 am | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF | 0 | |||||||
| 6 | 42762 | BMS | SVC | rclingan | 7/16 | 12:39 pm | 12:59 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit to Heights location. | 0 | |||||||
| 7 | 42763 | BMS | SVC | rclingan | 7/16 | 12:59 pm | 2:51 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | onsite support for installation of new cirrus HD-OCT machine. work with zeiss technician to setup database on instrument and run through installation of HD-OCT viewer on one machine uploaded viewer installation files to server for distribution to other machines | 0 | |||||||
| 8 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 9 | 42866 | BMS | SVC | rclingan | 7/20 | 10:43 am | 10:53 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit | 0 | |||||||
| 10 | 42867 | BMS | SVC | rclingan | 7/20 | 10:53 am | 1:24 pm | 2.52 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | onsite visit to install viewer software for 4 exam rooms, worked with zeiss support to fix database after migration. | 0 | |||||||
| 11 | 43190 | BMS | SVC | rclingan | 7/28 | 11:15 am | 11:59 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. | 0 | |||||||
| 12 | 43243 | BMS | SVC | rclingan | 7/29 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. | 0 | |||||||
| 13 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.25 | 79355 | SVC | New OCT machine |