Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:34:24 pm took 0.36 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (6 of 6)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40805 | BMS | SVC | fdrewett | 5/27 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | Letting Gabe bill for this one. | 1 | 7/26 CS marked as Do Not Bill per Frank | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 5 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | |
| 2 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 3 | 40438 | BMS | SVC | ggonzales | 5/21 | 9:35 am | 9:45 am | 0.17 | 0.25 | 0 | 31.25 | Admin | Standard Technician | DoNotBill | 5/18 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Ticket review with Team * Scheduled time for work Next Steps: * Provision steps and get Rmm on the devices for deployment | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 4 | 40670 | BMS | SVC | ggonzales | 5/27 | 1:43 pm | 2:02 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Travel time for onsite visit. | 0 | |||||||
| 5 | 40671 | BMS | SVC | ggonzales | 5/27 | 2:02 pm | 3:09 pm | 1.12 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS duplicate notes not an issue here | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 6 | 40672 | BMS | SVC | ggonzales | 5/27 | 3:26 pm | 3:57 pm | 0.52 | 0.75 | 0 | 93.75 | Admin | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Created ticket from an onsite request * Notes and time entry Next Steps: | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 7 | 40301 | BMS | SVC | rclingan | 5/19 | 8:52 am | 9:08 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75815 | A-4449 Crystal PM not opening | 0 | Worked with Evie to troubleshoot crystalPM issues, it was showing invalid code for the software. restarted computer and pulled new version of code from server by reopening application and ensuring it downloads and installs fully. | 0 | |||||||
| 8 | 40370 | BMS | SVC | rclingan | 5/19 | 1:08 pm | 1:38 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75882 | Issues with crystal after update for some machines | 0 | Fix issues with machine not updating crystal due to windows defender false positive flag on crystal updater. | 0 | |||||||
| 9 | 40369 | BMS | SVC | rclingan | 5/19 | 3:45 pm | 5:00 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75855 | Crystal PM upload error | 0 | work with crystal to repair database after power outage caused database corruptions. | 0 | |||||||
| 10 | 40579 | BMS | SVC | rclingan | 5/22 | 11:48 am | 2:00 pm | 2.20 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | unbox and begin provisioning of desktops | 0 | |||||||
| 11 | 40578 | BMS | SVC | rclingan | 5/26 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS notes containing "onsite" not an issue here | setup desktops remotely prepare desktops to be domain joined onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 12 | 40648 | BMS | SVC | rclingan | 5/27 | 12:49 pm | 12:52 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Remote into Remote desktop server and end crystal instances to allow client to update for all users on the rds. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.50 | 75304 | SVC | Quote for new desktop PC |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 3 |
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 6 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 3 |
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 5 | |