Home»Time Entries Audit loading ... generated 8/7/2026 at 1:33:51 pm took 0.58 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: Notes longer than 500 characters [x] [reset] Progress: 75% (3 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42273 | BMS | SVC | fdrewett | 7/5 | Sun | 2:00 pm | 11:59 pm | 10.00 | 10.00 | 0 | 1250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | |
| 2 | 42274 | BMS | SVC | fdrewett | 7/6 | 12:00 am | 2:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | ||
| 3 | 43061 | BMS | SVC | jirwin | 7/23 | 11:10 am | 1:05 pm | 1.92 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 0 | 8/6 CS ASK FD - SOP for shadow/training (new work type?) | Shadow/Training - Jason -- Before going onsite, Frank noted that the administrator user on the address book for the printer needs to have the domain added. -- Added the domain as svc\\administrator. Tested fax and fax was sent successfully, but the fax isn't getting received into the share drive folder. -- Tested doing administrator@svc for the user and fax is failing. -- Checking share drive path in the printer's address book for the Fax - Heights contact and everything is correct. Tried different formatting for the share drive path. -- Tested multiple faxes and the fax is now failing. -- Tested mapping the share drive on a computer with the administrator user and the drive mapped. Credentials are correct. -- Checking permissions and domain admins have permission to the share drive. Explicitly added svc/administrator as having full permissions to the folder. -- Jason tested a fax to Canon's fax test and the confirmation came through to the share drive. -- Evie is going to watch for faxes to come through and let us know if it is working. -- Closing ticket. | 4 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | |||
| 4 | 43062 | BMS | SVC | pnordlund | 7/23 | 11:10 am | 1:05 pm | 1.92 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 1 | 8/6 CS long notes ok | -- Before going onsite, Frank noted that the administrator user on the address book for the printer needs to have the domain added. -- Added the domain as svc\\administrator. Tested fax and fax was sent successfully, but the fax isn't getting received into the share drive folder. -- Tested doing administrator@svc for the user and fax is failing. -- Checking share drive path in the printer's address book for the Fax - Heights contact and everything is correct. Tried different formatting for the share drive path. -- Tested multiple faxes and the fax is now failing. -- Tested mapping the share drive on a computer with the administrator user and the drive mapped. Credentials are correct. -- Checking permissions and domain admins have permission to the share drive. Explicitly added svc/administrator as having full permissions to the folder. -- Jason tested a fax to Canon's fax test and the confirmation came through to the share drive. -- Evie is going to watch for faxes to come through and let us know if it is working. -- Closing ticket. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 12.50 | 79047 | SVC | File Server Migration |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Int Notes | Internal notes | 2 |
| Notes | Notes longer than 500 characters | 4 |
| Total | 7 | |