Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:20:16 pm took 1.93 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: SONM [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36122 | BMS | SONM | fdrewett | 3/3 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | Reviewed Apple Business Manager configuration with Scott. Updated the app installation method to Automatic in an effort to resolve the permissions issue preventing app updates in the App Store. Monitoring to confirm the change resolves the issue. | 0 | |||||||
| 2 | 36113 | BMS | SONM | fdrewett | 3/6 | 1:00 pm | 2:15 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | working with Scott on the Apple Business issues. Call with Apple - Follow up next Wednesday | 0 | |||||||
| 3 | 36838 | BMS | SONM | fdrewett | 3/16 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72408 | Printer install on A-4823 | 0 | Remoted in and downloaded the new print driver. installed on the laptop and copied to the server | 0 | |||||||
| 4 | 36095 | BMS | SONM | rclingan | 3/3 | 3:30 pm | 4:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71563 | Micah shared mailbox assistance | 0 | convert to shared mailbox and assign to requested users. | 0 | |||||||
| 5 | 36551 | BMS | SONM | rclingan | 3/12 | 11:50 am | 12:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | travel to SONM office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 6 | 36552 | BMS | SONM | rclingan | 3/12 | 12:00 pm | 12:21 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | onsite setup of shane laptop and data entry laptop | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 7 | 36779 | BMS | SONM | rclingan | 3/16 | 11:17 am | 11:30 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | work with jenna and alex to setup unifi vpn | 0 | |||||||
| 8 | 36789 | BMS | SONM | rclingan | 3/16 | 11:36 am | 11:38 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | call back from jena mapped drives werent there at first, showed her the script to map drives and checked drive and gms function | 0 |
Legend:
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Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 2 | |