Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:46:39 am took 0.40 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: PPT [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (4 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40808 | BMS | PPT | fdrewett | 6/1 | 7:30 am | 7:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76251 | Log In Problem to Bank CC | 0 | Updated the shortcut for the bank and tested. Loraine is good! | 0 | |||||||
| 2 | 41069 | BMS | PPT | fdrewett | 6/5 | 8:16 am | 10:03 am | 1.78 | 2.00 | 0 | 250.00 | Admin | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76515 | Re: New Employee email | 1 | 7/26 CS written off entry not an issue (see notes) | Time on another ticket | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 3 | 41068 | BMS | PPT | fdrewett | 6/5 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76547 | New student access | 1 | 7/26 CS exposed creds not an issue here per Frank | The two new employees are ready to go. We will be around Monday if needed Thanks! New Employees - Dalton Herschberger * Server * Username: dherschberger * Password: Paradigm123! * Google * Userna[me: dherschberger@paradigmnm](mailto:dherschberger@paradigmnm.com).com * Password: Paradigm123! - Isaiah Otero * Server * Username: iotero * Password: Paradigm123! * Google * Userna[me: iotero@paradigmnm](mailto:iotero@paradigmnm.com).com * Paradigm123! | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 4 | 41646 | BMS | PPT | fdrewett | 6/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77204 | check machine update | 0 | worked with Peter and the bank on getting the new check machine software installed | 0 | |||||||
| 5 | 41386 | BMS | PPT | fdrewett | 6/15 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 1 | 7/26 CS fixed correspondence marked as billable | called and left a voicemail for Minerva | 0 | ||||||
| 6 | 41395 | BMS | PPT | fdrewett | 6/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 0 | worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support | 0 | |||||||
| 7 | 42036 | BMS | PPT | fdrewett | 6/30 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78827 | Quickbooks Online Migration | 0 | Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. | 0 | |||||||
| 8 | 41667 | BMS | PPT | mleasure | 6/22 | 8:41 am | 9:06 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 1 | 7/26 CS exposed creds not an issue here per Frank | Peter, I have created Marisa's accounts for you with the following. Username: msanchez Password: Paradigm123! Email: msanchez@paradigmnm.com PW: Paradigm123! Please let me know if you have any questions or concerns. Respectfully, Marc | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 9 | 41746 | BMS | PPT | mleasure | 6/24 | 10:15 am | 10:24 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve added you to the security group for the required permissions. Please log out of your PC and sign back in, then try again and let me know if you still have any issues accessing it. Respectfully, Marc | 0 | |||||||
| 10 | 41753 | BMS | PPT | mleasure | 6/24 | 10:56 am | 11:54 am | 0.97 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve finished setting up the color printer access for the Los Lunas Admin Office printer. When you have a moment, please do the following: 1\. Log out of your computer and sign back in\. 2\. Open your printers and look for \*\*Los Lunas Admin Office - Color\*\*\. 3\. Print a test page or color document to that printer\. If you do not see the printer after signing back in, or if it still does not print correctly, please let me know and I can continue troubleshooting. Thanks, Marc | 0 | |||||||
| 11 | 41916 | BMS | PPT | mleasure | 6/29 | 10:04 am | 10:06 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We will work on deleting the email account. If a sender send this email a message they will get a bounce back that the email does not exist. Respectfully, Marc | 0 | |||||||
| 12 | 41920 | BMS | PPT | mleasure | 6/29 | 10:33 am | 10:49 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We have deleted her account. We have also given you owner permissions to the promo email as well. Please let us know if you have any additional questions or concerns. Respectfully, Marc | 0 | |||||||
| 13 | 41921 | BMS | PPT | mleasure | 6/29 | 10:50 am | 10:55 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78755 | Promo email | 0 | Fixed permissions while in Service Ticket #78753 - Remove Nicole Rejda email | 0 | |||||||
| 14 | 41752 | BMS | PPT | pnordlund | 6/24 | 11:02 am | 11:23 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | -- Called Peter and let him know that he was added to be able to print in color, but the admin office printer doesn't have color printing setup on it. -- Checked the printer UI with Marc and there is color toner in the printer. Marc is going to add the printer to the server to be able to print in color and added the permissions | 0 | |||||||
| 15 | 41304 | BMS | PPT | rclingan | 6/12 | 11:19 am | 11:34 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76893 | Application install for front desk computers | 0 | worked with celeste to get support onto 3 computers. | 0 | |||||||
| 16 | 41381 | BMS | PPT | rclingan | 6/15 | 12:14 pm | 12:15 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76968 | Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ | 0 | The link is safe, it is a salad or coleslaw recipe video on facebook. | 0 | |||||||
| 17 | 41385 | BMS | PPT | rclingan | 6/15 | 12:30 pm | 1:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76976 | Practice manage bridge install - South Valley | 0 | worked with celeste and support to install application on 3 machines. | 0 | |||||||
| 18 | 41489 | BMS | PPT | rclingan | 6/17 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77056 | Nancy's email | 0 | I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 | 0 | |||||||
| 19 | 41671 | BMS | PPT | rclingan | 6/22 | 9:35 am | 9:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 0 | assist with rdp shortcut. | 0 | |||||||
| 20 | 41861 | BMS | PPT | rclingan | 6/26 | 10:00 am | 10:43 am | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78696 | practice manage bridge terminal issues | 0 | worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. | 0 |
Legend:
(hover over fields for details)
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Possible exposed credentials | 2 |
| Total | 3 | |