Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:20:10 pm took 0.85 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: PPT [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 3)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36426 | BMS | PPT | dlovato | 3/11 | 10:01 am | 10:02 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71690 | My Computer Screen | 0 | Hi Loraine, I was going to reach out to assist, but it looks like you got it worked out! Please reach out if this or any other issue pops up and we're more than happy to login with you to assist. | 0 | |||||||
| 2 | 36125 | BMS | PPT | fdrewett | 3/3 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70167 | Setting Up Celeste Contreras | 0 | Assisted Suzanne Atkinson with connecting to the correct company file. Identified that she had been working from a local copy saved to her desktop rather than the shared copy located on the server. Redirected her to the proper server-based file to ensure data integrity and consistency. | 0 | |||||||
| 3 | 36105 | BMS | PPT | fdrewett | 3/6 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71549 | Nicky's Desktop | 0 | worked with Loraine on getting access to the server and Nicole's email | 0 | |||||||
| 4 | 36355 | BMS | PPT | fdrewett | 3/10 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | travel time | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 5 | 36351 | BMS | PPT | fdrewett | 3/10 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | with Marc - marking not billable for my time | 0 | Onsite - replaced the handset for ext 207 and configured the scan destinations on the printer in Celeste's Office. 1 LL scans and a Secure scans folder in HR | 2 | Notices: Bill: Status = 'NoCharge', Int Notes: Internal notes | Bill: Status = 'NoCharge', Int Notes: Internal notes | ||||
| 6 | 36412 | BMS | PPT | fdrewett | 3/10 | 8:30 pm | 8:31 pm | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71690 | My Computer Screen | 0 | Hi Loraine! I'll reach out in the morning and we can take a look at it Thanks! | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 7 | 36995 | BMS | PPT | fdrewett | 3/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72498 | LOS LUNAS - New Employee | 0 | Created the user in google and AD. Let Celeste know we are ready for Monday | 0 | |||||||
| 8 | 37043 | BMS | PPT | fdrewett | 3/19 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72768 | Donald needs help with getting remote access from the Mac | 0 | Worked with Donald on getting the account recreated in Remote Desktop and tested | 0 | |||||||
| 9 | 36352 | BMS | PPT | mleasure | 3/10 | 9:28 am | 10:02 am | 0.57 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Packed up and drove onsite | 0 | |||||||
| 10 | 36353 | BMS | PPT | mleasure | 3/10 | 10:03 am | 11:03 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Worked with Frank to diagnose the phone. Replaced phone cable. Helped with Scanning issue. Took pictures and notes of server closet and all printers | 0 | |||||||
| 11 | 36363 | BMS | PPT | mleasure | 3/10 | 11:36 am | 11:58 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Added site photos to ITGlue | 0 | |||||||
| 12 | 36080 | BMS | PPT | rclingan | 3/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70757 | Figure out celeste adobe | 0 | create adobe team account for paradigm under the google admin account 505it purchase adobe pro and adobe illustrator licenses and assign to celeste ensure she is able to install the programs successfully | 0 | |||||||
| 13 | 36653 | BMS | PPT | rclingan | 3/13 | 12:24 pm | 12:32 pm | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71823 | Suzanne VPN Issues | 0 | Sent vpn credentials to suzanne via encrypted email. | 0 | |||||||
| 14 | 37512 | BMS | PPT | rclingan | 3/26 | 10:52 am | 11:13 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73273 | QB issues for peter | 0 | ran qb database server manager to attempt to fix issues with file shares. let suzanne know to test. | 0 |
Legend:
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Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 3 |
| Int Notes | Internal notes | 1 |
| Total | 4 | |