Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:40:55 pm took 0.87 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: NMLGL [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 4 | 39154 | BMS | NMLGL | fdrewett | 4/22 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | Called and left a message for Charles | 0 | |||||||
| 5 | 38923 | BMS | NMLGL | mleasure | 4/17 | 8:49 am | 8:51 am | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | Deborah, Ryan asked me to reach out and find out when you will be available today to troubleshoot the issues on your machine. Respectfully, Marc | 0 | |||||||
| 6 | 39578 | BMS | NMLGL | mleasure | 4/30 | 2:32 pm | 3:01 pm | 0.48 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75208 | issue is for michel with accessing printer? | 0 | Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. | 0 | |||||||
| 7 | 38052 | BMS | NMLGL | rclingan | 4/2 | 11:25 am | 11:39 am | 0.23 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73604 | Laptop Request for Trial | 0 | worked on gathering product info for quote provided information to kathy in teams message [ThinkPad T14 Gen 6 AMD \(14″\)](https://www.lenovo.com/us/lenovopro/en/p/laptops/thinkpad/thinkpadt/thinkpad-t14-gen-6-14-inch-amd/21qj00cqus) ***System Specs:* \(Edit\)** * Processor: AMD Ryzen™ AI 5 PRO 340 Processor \(2.00 GHz up to 4.80 GHz\) * Operating System: Windows 11 Pro 64 * Graphic Card: Integrated AMD Radeon™ 840M * Memory: 16 GB DDR5-5600MT/s \(SODIMM\) * Storage: 512 GB SSD M.2 2280 PCIe Gen4 TLC Opal * Display: 14" WUXGA \(1920 x 1200\), IPS, Anti-Glare, Non-Touch, 45%NTSC, 400 nits, 60Hz * Camera: 5MP RGB with Microphone and Privacy Shutter * Fingerprint Reader: Fingerprint Reader * Keyboard: Backlit, Black - English \(US\) * WIFI: MediaTek Wi-Fi 7 MT7925 2x2 BE & Bluetooth® 5.4 our cost 1149 Price 1219 3y warranty upgrade cost 225.14 price 250.16 | 2 | Notices: Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | |||||
| 8 | 38059 | BMS | NMLGL | rclingan | 4/2 | 12:15 pm | 12:22 pm | 0.12 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73604 | Laptop Request for Trial | 0 | Order laptop after quote is approved | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 9 | 38226 | BMS | NMLGL | rclingan | 4/6 | 3:01 pm | 4:01 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | initial provision of device. | 0 | |||||||
| 10 | 38683 | BMS | NMLGL | rclingan | 4/14 | 12:00 pm | 12:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. | 0 | |||||||
| 11 | 38689 | BMS | NMLGL | rclingan | 4/14 | 12:11 pm | 12:26 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | reached out to charles regarding email issues | 0 | |||||||
| 12 | 38857 | BMS | NMLGL | rclingan | 4/16 | 9:00 am | 9:55 am | 0.92 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives | 0 | |||||||
| 13 | 38871 | BMS | NMLGL | rclingan | 4/16 | 10:15 am | 1:29 pm | 3.23 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. | 0 | |||||||
| 14 | 38870 | BMS | NMLGL | rclingan | 4/16 | 1:29 pm | 1:33 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? | 0 | |||||||
| 15 | 38951 | BMS | NMLGL | rclingan | 4/17 | 11:26 am | 11:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74436 | Susan issues when connected to VPN | 0 | worked with susan to resolve her network issues by replacing the vpn configuration profile. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.00 | 73604 | NMLGL | Laptop Request for Trial |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 2 |
| Total | 3 | |