Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:05 pm took 0.63 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: HH [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 84% (11 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41745 | BMS | HH | mleasure | 6/24 | 10:01 am | 10:06 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Hi Patricia, We can take care of Raven’s account deactivation. For the reassignment to Marlene Cabrera, can you clarify what you would like transferred to her for now? For example, should Marlene be given access to Raven’s mailbox and/or have Raven’s email forwarded to her, along with any other associated Heading Home accounts Raven managed? Thank you, Marc | 0 | |||||||
| 2 | 40839 | BMS | HH | rclingan | 6/1 | 8:05 am | 11:06 am | 3.02 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 3 | 40840 | BMS | HH | rclingan | 6/1 | 11:21 am | 1:00 pm | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 4 | 40918 | BMS | HH | rclingan | 6/2 | 9:45 am | 11:00 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup laptop for deployment. | 0 | |||||||
| 5 | 40919 | BMS | HH | rclingan | 6/2 | 11:00 am | 11:22 am | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel to Gateway center for onsite visit. | 0 | ||||||
| 6 | 40920 | BMS | HH | rclingan | 6/2 | 11:22 am | 11:44 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite to drop off 3 laptops and 2 phones. | 0 | ||||||
| 7 | 40877 | BMS | HH | rclingan | 6/2 | 12:20 pm | 12:27 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | I think i am going to create a form for departing users to make it a little easier on everyone but do we need to provide onedrive/mailbox access from these users to their respective managers? If so can you tell me who should get access for each one? | 0 | |||||||
| 8 | 40927 | BMS | HH | rclingan | 6/2 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 0 | Wipe phones that were in undeployed inventory to setup in intune for new users. | 0 | |||||||
| 9 | 40900 | BMS | HH | rclingan | 6/2 | 4:48 pm | 4:59 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76456 | Aspen Weigold | 0 | Deleted user, created shared mailbox and assigned access to mailbox and onedrive to Nakeisha. | 0 | |||||||
| 10 | 41037 | BMS | HH | rclingan | 6/4 | 8:00 am | 12:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup and provisioning for 3 more laptops. | 0 | |||||||
| 11 | 41036 | BMS | HH | rclingan | 6/4 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Meeting with Client about questionnaire and the plan to address it. Timeline is to have it in by the end of June. Identify areas where solutions still need to be implemented and advise on options and costs. Work with client to verify policies and procedures as needed. | 0 | |||||||
| 12 | 41361 | BMS | HH | rclingan | 6/4 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 13 | 41362 | BMS | HH | rclingan | 6/4 | 2:30 pm | 2:45 pm | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed onsite entered as remote | onsite setup with catherine, provide temporary access pass so that she can get into phone and setup authenticator app. | 0 | ||||||
| 14 | 41363 | BMS | HH | rclingan | 6/4 | 2:45 pm | 3:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 15 | 41364 | BMS | HH | rclingan | 6/4 | 3:00 pm | 3:25 pm | 0.42 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed onsite entered as remote | onsite visit to drop off laptops and monitors with jesse at the annex so he can take them to gateway. | 0 | ||||||
| 16 | 41087 | BMS | HH | rclingan | 6/5 | 1:10 pm | 1:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76578 | Arias Foster | 0 | Deactivated account and assigned user access to nakeisha. | 0 | |||||||
| 17 | 41090 | BMS | HH | rclingan | 6/5 | 1:26 pm | 1:32 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76581 | Janelle Chacon | 0 | Deactivated user and transferred access to Dorothee. | 0 | |||||||
| 18 | 41125 | BMS | HH | rclingan | 6/8 | 9:10 am | 9:21 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | worked with jesse to free up licenses and assign to new hire. assigned charles account to robert. | 0 | |||||||
| 19 | 41359 | BMS | HH | rclingan | 6/8 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76965 | inventory overview | 0 | go over current inventory at atg office and what we can recycle. Waiting to get a confirmed yes to recycle these desktops. | 0 | |||||||
| 20 | 41168 | BMS | HH | rclingan | 6/8 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76692 | issues with documents | 0 | worked with jesse and dorothee to locate the files she was missing and add program directors shortcut to her files. | 0 | |||||||
| 21 | 41232 | BMS | HH | rclingan | 6/10 | 8:25 am | 8:52 am | 0.45 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel for onsite visit. | 0 | ||||||
| 22 | 41233 | BMS | HH | rclingan | 6/10 | 8:52 am | 10:43 am | 1.85 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite setup of monitors and scanner | 0 | ||||||
| 23 | 41351 | BMS | HH | rclingan | 6/10 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76958 | documents defaulting to .odt format instead of docx | 0 | Create policy and apply to all users. Verify that word is defaulted to save as docx now instead. | 0 | |||||||
| 24 | 41266 | BMS | HH | rclingan | 6/11 | 11:45 am | 12:25 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | change jesse's technician role in ninja to allow him to update device custom fields so that he can utilize the printer installation scripts we have added to ninja. Create Scribe How-To document on setting custom fields, deploying the script, and verifying the results. Share with Jesse and added to IT Glue documentation for heading home. | 0 | |||||||
| 25 | 41267 | BMS | HH | rclingan | 6/11 | 12:40 pm | 1:00 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | work with jesse to verify he is able to set printers successfully. discussed needs for quote asap to try to spend down before fiscal year end. | 0 | |||||||
| 26 | 41402 | BMS | HH | rclingan | 6/15 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76985 | help with new user setup | 0 | grant temporary access pass to user and provide troubleshooting steps for downloading apps from app store. | 0 | |||||||
| 27 | 41465 | BMS | HH | rclingan | 6/16 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 0 | double check autopilot setup label device rename in intune verify that applications install | 0 | |||||||
| 28 | 42389 | BMS | HH | rclingan | 6/17 | 12:10 pm | 12:25 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS fixed travel entered as remote, ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 29 | 42390 | BMS | HH | rclingan | 6/17 | 12:25 pm | 1:05 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | picked up recycling from jesse | 1 | Errors: Audit Done: Audit incomplete | Audit Done: Audit incomplete | ||||
| 30 | 41535 | BMS | HH | rclingan | 6/18 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Work on filling out responses for questions. | 0 | |||||||
| 31 | 41672 | BMS | HH | rclingan | 6/22 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77217 | Security camera app install on jesse laptop | 0 | installed application for jesse and verified that he is able to view aoc footage from the annex. | 0 | |||||||
| 32 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 33 | 41757 | BMS | HH | rclingan | 6/24 | 12:20 pm | 12:26 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Deleted user, assigned mailbox and onedrive to marlene as requested. | 0 | |||||||
| 34 | 41778 | BMS | HH | rclingan | 6/24 | 2:00 pm | 2:52 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77327 | Nakeisha needs adobe | 0 | setup adobe on nakeisha laptop and ensure the application licenses properly. | 0 | |||||||
| 35 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 36 | 41801 | BMS | HH | rclingan | 6/25 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77365 | Laura Nava | 0 | removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. | 0 | |||||||
| 37 | 41912 | BMS | HH | rclingan | 6/29 | 8:30 am | 10:50 am | 2.33 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Continued work on questionnaire answers, work creating access review sop and tracker. Work on creating information security policy draft | 0 | |||||||
| 38 | 41947 | BMS | HH | rclingan | 6/29 | 12:50 pm | 1:05 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78760 | Gretchen Gonzales | 0 | Deleted user and gave access to Dorothee. | 0 | |||||||
| 39 | 42009 | BMS | HH | rclingan | 6/30 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78810 | New desktop for Josey | 0 | Submit 2 desktops for quote - same desktop with different ram and storage configurations. | 0 | |||||||
| 40 | 42065 | BMS | HH | rclingan | 6/30 | 3:30 pm | 5:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78854 | Zite form builder help | 0 | assist jesse with appscript troubleshooting on google form and assisted with zite form builder to import ir form and look at logic builder to help troubleshoot. | 0 |
Legend:
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Tickets with over 5 hours in the current view (3)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.25 | 76205 | HH | Fw: Quote request for laptops and desktops |
| 6.50 | 76540 | HH | IT questionnaire |
| 6.25 | 76402 | HH | Intune Setup for android phones |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 3 |
| Total | 3 | |