Home»Time Entries Audit loading ... generated 8/7/2026 at 12:31:19 pm took 0.49 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: jirwin [x] Type: all Role: all Bill: DoNotBill [x] Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 20% (1 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42237 | BMS | SVC | jirwin | 7/7 | 12:22 pm | 12:32 pm | 0.17 | 0.25 | 0 | 31.25 | Admin | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79030 | Order 75mm VESA mount for Optical Department Monitor | https://www.amazon.com/RiteAV-Adapter-Plasma-Hardware-Included/dp/B005H4GTFE/ref=sr_1_3?dib=eyJ2IjoiMSJ9.neL7KsXzlNCP-t0FlCHATMUqEXtmSHR7h30tEO9SAyU6JbMya-ViEH-D4g1s9GHjV3oze4RGPVDMulCI78L-2SOlsZz7UcvPjaDIGZZR478l3iQoKHVCvt9_EJq9OVMjY8_dqnMQxLOPvMgAkezYxP9ejKCK77rf-Xi90RFK6JIv2YFEebyc3IZzqUs-LPcTsdRs3gCeqLyaMNLSji1kiv5r9mZ2-IULouboSPx6iQE.zW5Pmng50r61N2mbESnUQse1CpH4LToWf9EC13aQmWU&dib_tag=se&keywords=75mm%2Bto%2B100mm%2Bvesa%2Badapter&qid=1783448010&sr=8-3&th=1 | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | link to part | 2 | Errors: Audit Done: Audit incomplete; Notices: Int Notes: Internal notes | Audit Done: Audit incomplete | Int Notes: Internal notes | ||
| 2 | 43061 | BMS | SVC | jirwin | 7/23 | 11:10 am | 1:05 pm | 1.92 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 0 | 8/6 CS ASK FD - SOP for shadow/training (new work type?) | Shadow/Training - Jason -- Before going onsite, Frank noted that the administrator user on the address book for the printer needs to have the domain added. -- Added the domain as svc\\administrator. Tested fax and fax was sent successfully, but the fax isn't getting received into the share drive folder. -- Tested doing administrator@svc for the user and fax is failing. -- Checking share drive path in the printer's address book for the Fax - Heights contact and everything is correct. Tried different formatting for the share drive path. -- Tested multiple faxes and the fax is now failing. -- Tested mapping the share drive on a computer with the administrator user and the drive mapped. Credentials are correct. -- Checking permissions and domain admins have permission to the share drive. Explicitly added svc/administrator as having full permissions to the folder. -- Jason tested a fax to Canon's fax test and the confirmation came through to the share drive. -- Evie is going to watch for faxes to come through and let us know if it is working. -- Closing ticket. | 4 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | |||
| 3 | 43043 | BMS | SBI | jirwin | 7/23 | 1:20 pm | 2:20 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79620 | Broadcasting Computer C: Drive Space | 0 | Jason Shadow/Training Time -- Checking on Mary Kay's broadcasting computer. The C: Drive has about 40GB available space, but is in the red. -- Checked windirstat and the space is getting taken up by Adobe rendered files. -- Swapped the rendered files default save location to the S: drive on the machine which looks to be an internal drive. -- Moved the current folders to the S: drive. -- Had Mary Kay go through her workflow and she was able to do everything she needed to. -- Closing ticket. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No travel entry found for onsite (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 4 | 43160 | BMS | AIAM | jirwin | 7/27 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79771 | ACE - ATM Down | 1 | 8/6 CS multiple travel entries for tech/date/company ok | Travel time for onsite visit. | 2 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No onsite entry found for travel (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 5 | 43233 | BMS | CASNM | jirwin | 7/28 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | 8/6 CS ASK FD - SOP for return travel - review w/ JI | Return travel from onsite visit. | 3 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 3 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 7 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 4 |
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 6 | |