Home»Time Entries Audit loading ... generated 8/7/2026 at 4:32:44 pm took 0.86 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: DoNotBill [x] Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 42% (6 of 14)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42417 | BMS | NMFFL | fdrewett | 7/9 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79081 | Setup workstation / desk | 0 | Travel time for onsite visit. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 2 | 42416 | BMS | NMFFL | fdrewett | 7/9 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79081 | Setup workstation / desk | 0 | shadowing Jason | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 3 | 42582 | BMS | NMLGLCR | fdrewett | 7/14 | 7:28 am | 7:31 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79227 | FW: McCarty v. Sandoval County, D-1329-CV-2026-339 | 1 | 8/6 CS fixed correspondence marked as billable | Morning Courtney, Sorry for the slow response. I'm at the desk this morning till about 8:30am then a meeting till about 10am then free again. feel free to call 505-386-0123 Frank | 0 | ||||||
| 4 | 43027 | BMS | SSS | fdrewett | 7/24 | 7:51 am | 7:55 am | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79651 | Fwd: [Notice] Possible unresolved security risks in your Admin Console | 0 | Sorry for the slow reply Dave. I will give you a call a little later this morning. | 0 | |||||||
| 5 | 43298 | BMS | PPT | fdrewett | 7/30 | 12:06 pm | 12:08 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 80109 | Laser Printer | 1 | 8/6 CS fixed correspondence marked as billable | Right on! Lets shoot for Tuesday. What time works best for you? - Frank | 0 | ||||||
| 6 | 42237 | BMS | SVC | jirwin | 7/7 | 12:22 pm | 12:32 pm | 0.17 | 0.25 | 0 | 31.25 | Admin | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79030 | Order 75mm VESA mount for Optical Department Monitor | https://www.amazon.com/RiteAV-Adapter-Plasma-Hardware-Included/dp/B005H4GTFE/ref=sr_1_3?dib=eyJ2IjoiMSJ9.neL7KsXzlNCP-t0FlCHATMUqEXtmSHR7h30tEO9SAyU6JbMya-ViEH-D4g1s9GHjV3oze4RGPVDMulCI78L-2SOlsZz7UcvPjaDIGZZR478l3iQoKHVCvt9_EJq9OVMjY8_dqnMQxLOPvMgAkezYxP9ejKCK77rf-Xi90RFK6JIv2YFEebyc3IZzqUs-LPcTsdRs3gCeqLyaMNLSji1kiv5r9mZ2-IULouboSPx6iQE.zW5Pmng50r61N2mbESnUQse1CpH4LToWf9EC13aQmWU&dib_tag=se&keywords=75mm%2Bto%2B100mm%2Bvesa%2Badapter&qid=1783448010&sr=8-3&th=1 | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | link to part | 2 | Errors: Audit Done: Audit incomplete; Notices: Int Notes: Internal notes | Audit Done: Audit incomplete | Int Notes: Internal notes | ||
| 7 | 43061 | BMS | SVC | jirwin | 7/23 | 11:10 am | 1:05 pm | 1.92 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 0 | 8/6 CS ASK FD - SOP for shadow/training (new work type?) | Shadow/Training - Jason -- Before going onsite, Frank noted that the administrator user on the address book for the printer needs to have the domain added. -- Added the domain as svc\\administrator. Tested fax and fax was sent successfully, but the fax isn't getting received into the share drive folder. -- Tested doing administrator@svc for the user and fax is failing. -- Checking share drive path in the printer's address book for the Fax - Heights contact and everything is correct. Tried different formatting for the share drive path. -- Tested multiple faxes and the fax is now failing. -- Tested mapping the share drive on a computer with the administrator user and the drive mapped. Credentials are correct. -- Checking permissions and domain admins have permission to the share drive. Explicitly added svc/administrator as having full permissions to the folder. -- Jason tested a fax to Canon's fax test and the confirmation came through to the share drive. -- Evie is going to watch for faxes to come through and let us know if it is working. -- Closing ticket. | 4 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Notes longer than 500 characters | |||
| 8 | 43043 | BMS | SBI | jirwin | 7/23 | 1:20 pm | 2:20 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79620 | Broadcasting Computer C: Drive Space | 0 | Jason Shadow/Training Time -- Checking on Mary Kay's broadcasting computer. The C: Drive has about 40GB available space, but is in the red. -- Checked windirstat and the space is getting taken up by Adobe rendered files. -- Swapped the rendered files default save location to the S: drive on the machine which looks to be an internal drive. -- Moved the current folders to the S: drive. -- Had Mary Kay go through her workflow and she was able to do everything she needed to. -- Closing ticket. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No travel entry found for onsite (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 9 | 43160 | BMS | AIAM | jirwin | 7/27 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79771 | ACE - ATM Down | 1 | 8/6 CS multiple travel entries for tech/date/company ok | Travel time for onsite visit. | 2 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No onsite entry found for travel (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 10 | 43233 | BMS | CASNM | jirwin | 7/28 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | 8/6 CS ASK FD - SOP for return travel - review w/ JI | Return travel from onsite visit. | 3 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 11 | 42134 | BMS | JGCPA | rclingan | 7/2 | 9:21 am | 9:29 am | 0.13 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | Open | 77102 | Storage full | 1 | 8/6 CS fixed correspondence marked as billable | I will swing by after my 10 am meeting sorry it has been extra busy this week. We will be swapping your desktop when we get there. | 0 | ||||||
| 12 | 42384 | BMS | NMFFL | rclingan | 7/2 | 4:13 pm | 5:06 pm | 0.88 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78709 | Dock Setup for Suzette old office | 0 | onsite visit to attempt setup of docking station. | 3 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No travel entry found for onsite (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 13 | 42721 | BMS | IC | rclingan | 7/16 | 8:45 am | 8:50 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message for john | 0 | ||||||
| 14 | 42869 | BMS | CT | rclingan | 7/20 | 2:30 pm | 3:37 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Identity sync service having issues? Troubleshooting to fix issues on unifi side for identity sync, added user to entra group disabled access on nvr restarted udm sync service not showing properly still continue troubleshooting as users show in local people page on udm but not fabric people page. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 15 | 42889 | BMS | JGCPA | rclingan | 7/21 | 10:30 am | 10:33 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message with payton for parilee to call back when she has a moment to look at this | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 3 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 3 |
| Total | 8 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 8 |
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 10 | |