Home»Time Entries Audit loading ... generated 8/7/2026 at 3:41:54 pm took 0.96 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: Billable [x] Timesheet: 6/29 7/6 7/13 7/20 7/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 57% (4 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42520 | BMS | HH | rclingan | 7/13 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79179 | Serena Blea | 0 | This should be updated now. | 0 | |||||||
| 2 | 42522 | BMS | JGCPA | rclingan | 7/13 | 8:30 am | 8:48 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77102 | Storage full | 0 | assist parilee with email setup on new computer, she did not remember new email password. reset password, sign in and download applications for classic outlook, setup outlook. | 0 | |||||||
| 3 | 42523 | BMS | PPT | rclingan | 7/13 | 8:47 am | 8:51 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79211 | Marisa Sanchez | 0 | Changed Marisa's organizational unit to MFA Disabled to allow for sign in and setup of two-step authentication. Please have her sign in and go to her account settings and security info to setup authentication, then let us know so we can return her to the proper organizational unit. | 0 | |||||||
| 4 | 42526 | BMS | HH | rclingan | 7/13 | 8:55 am | 9:21 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | initial discovery and discussion with jesse on exact needs and form information. next steps: setup sharepoint with DLP for SOAR intake jesse to wipe tablet for testing in microsoft and applications bug to get forms into individual pdfs instead of one big pdf. | 0 | |||||||
| 5 | 42533 | BMS | HH | rclingan | 7/13 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | Create SOAR Intake sharepoint site add Bug as owner, Bug and Jamie as members hide from GAL disable teams on site setup DLP to block external sharing - site is a filing cabinet not way to share information. information should be shared by proper hipaa compliant means - efax solutions, secure upload, encrypted email etc. next steps add forms template, wipe tablet, load into intune and test forms fillout process | 0 | |||||||
| 6 | 42537 | BMS | PPT | rclingan | 7/13 | 10:11 am | 10:15 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79216 | Pop windows | 0 | jump into celestes desktop and change chrome notification settings to block the bogus site sending junk notifications. checked chrome settings and noticed that search engine was pointed to a bogus "yahoo" that was redirecting all traffic to bad sites. deleted bad search engine and set back to google search engine. check indeed account and make sure celeste is good to go. | 0 | |||||||
| 7 | 42542 | BMS | SONM | rclingan | 7/13 | 10:15 am | 10:49 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | work to setup sofia on laptop, mfa, join to security group in entra, test access to sharepoint security group needs to propagate likely. | 0 | |||||||
| 8 | 42548 | BMS | HH | rclingan | 7/13 | 11:13 am | 11:28 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 1 | 8/6 CS fixed travel entered as remote | travel to client for onsite visit | 0 | ||||||
| 9 | 42549 | BMS | HH | rclingan | 7/13 | 11:28 am | 12:04 pm | 0.60 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 1 | 8/6 CS fixed onsite entered as remote | onsite visit to wipe and reset tablet to move to intune for testing of soar intake forms setup tablet with admin account and add admin to soar intake form sharepoint for testing add adobe to manage google play store apps next steps: waiting for individual forms from Client to create template to test with | 0 | ||||||
| 10 | 42550 | BMS | SONM | rclingan | 7/13 | 12:45 pm | 1:03 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | Setup onedrive shortcuts for sharepoint document libraries | 0 | |||||||
| 11 | 42697 | BMS | SONM | rclingan | 7/13 | 1:36 pm | 1:42 pm | 0.10 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | travel for onsite visit | 0 | |||||||
| 12 | 42698 | BMS | SONM | rclingan | 7/13 | 1:42 pm | 1:57 pm | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | onsite visit to drop off laptop and setup printer and local shared drives | 0 | |||||||
| 13 | 42699 | BMS | CT | rclingan | 7/13 | 1:57 pm | 2:11 pm | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | Travel for onsite visit | 0 | |||||||
| 14 | 42700 | BMS | CT | rclingan | 7/13 | 2:11 pm | 3:20 pm | 1.15 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | onsite visit testing identity solutions - cameras still having issues need to return to office to continue work on entra IDP setup | 0 | |||||||
| 15 | 42649 | BMS | CT | rclingan | 7/13 | 3:36 pm | 7:00 pm | 3.40 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | entra idp binding work | 0 | |||||||
| 16 | 42650 | BMS | CT | rclingan | 7/14 | 6:00 am | 7:35 am | 1.58 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | 8/6 CS fixed onsite entered as remote, needs travel | onsite work with users to setup new ui accounts and verify badge/endpoint/camera access | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 17 | 42653 | BMS | SVC | rclingan | 7/15 | 9:59 am | 10:07 am | 0.13 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | travel for onsite visit - was nearby and already away from a computer easier to stop by to assist. | 0 | |||||||
| 18 | 42654 | BMS | SVC | rclingan | 7/15 | 10:07 am | 10:35 am | 0.47 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | Onsite visit troubleshooting ford remote issues ninja remote working normally for my account and able to remote in reset ninja password reset ninja connections permissions updated ninja remote application issue still persisting plan is to gain remote access to ford wfh pc and setup VPN and RDP | 0 | |||||||
| 19 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 20 | 42643 | BMS | HH | rclingan | 7/15 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | time spent creating synopsis for individually assigned tablets. Sent word document to jesse and melissa | 0 | |||||||
| 21 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 22 | 42659 | BMS | MEC | rclingan | 7/15 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79292 | restore details file for rick | 0 | work with rick to verify restore date period and files that need to be restored. restore files and ask rick to verify everything that was missing is back. | 0 | |||||||
| 23 | 42664 | BMS | HH | rclingan | 7/15 | 12:30 pm | 1:24 pm | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Sales | PendingApproval | On Hold | 77371 | AOC Camera Revamp | 0 | work on TCO and pricing spreadsheet verifying prices and updating spreadsheet sent spreadsheet to jesse | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 24 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 25 | 42709 | BMS | MEC | rclingan | 7/15 | 4:30 pm | 5:13 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | gather missing materials that are available at atg office - multibit drill grommet blank faceplate cut down back board for rack mount to size | 0 | |||||||
| 26 | 42710 | BMS | MEC | rclingan | 7/15 | 5:13 pm | 5:23 pm | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | Travel to lowes for material purchase for job | 0 | |||||||
| 27 | 42711 | BMS | MEC | rclingan | 7/15 | 5:23 pm | 5:37 pm | 0.23 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | purchased low voltage boxes and new oscillating saw blade carbide reinforced. | 0 | |||||||
| 28 | 42738 | BMS | SVC | rclingan | 7/16 | 8:45 am | 11:00 am | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF | 0 | |||||||
| 29 | 42722 | BMS | IC | rclingan | 7/16 | 8:50 am | 8:56 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 0 | john called back and i remoted in and opened project successfully for him. checked several files. | 0 | |||||||
| 30 | 42736 | BMS | IC | rclingan | 7/16 | 11:00 am | 12:12 pm | 1.20 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | License server, begin data migration setup for moving off temporary shares coming from iscsi | 0 | |||||||
| 31 | 42762 | BMS | SVC | rclingan | 7/16 | 12:39 pm | 12:59 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit to Heights location. | 0 | |||||||
| 32 | 42763 | BMS | SVC | rclingan | 7/16 | 12:59 pm | 2:51 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | onsite support for installation of new cirrus HD-OCT machine. work with zeiss technician to setup database on instrument and run through installation of HD-OCT viewer on one machine uploaded viewer installation files to server for distribution to other machines | 0 | |||||||
| 33 | 42759 | BMS | MEC | rclingan | 7/16 | 3:05 pm | 3:30 pm | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | travel to miller engineering clinic | 0 | |||||||
| 34 | 42760 | BMS | MEC | rclingan | 7/16 | 3:30 pm | 5:42 pm | 2.20 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | Onsite hang rack cut in boxes for bulk of wiring upstairs to go into rack from ceiling run cord for upstairs <-> downstairs link clean up tools and trash stack and organize equipment to go into racks upstairs and downstairs | 0 | |||||||
| 35 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 36 | 42765 | BMS | IC | rclingan | 7/16 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | start data transfer and babysit first bit of data to watch for errors. will check again in a few hours to see if it has completed. | 0 | |||||||
| 37 | 42798 | BMS | TN | rclingan | 7/17 | 6:58 am | 1:59 pm | 7.02 | 7.25 | 0 | 906.25 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79375 | Evolution Group Network and Phone swap | 0 | 8/6 CS ASK FD - notes & times different from FD's entry for same visit | onsite visit to swap netwok equipment, isp and phones | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 38 | 42857 | BMS | NMLGL | rclingan | 7/18 | Sat | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73807 | Migrate Data | 1 | 8/6 CS board ok | Final migration of data | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||
| 39 | 42858 | BMS | NMLGL | rclingan | 7/18 | Sat | 5:00 pm | 6:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73805 | Test SMB Share access | 1 | 8/6 CS board ok | test smb share access and gpo drive mapping for domain users | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.25 | 79375 | TN | Evolution Group Network and Phone swap |
| 6.50 | 79088 | CT | NVR Identity issues |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 4 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 3 |
| Total | 3 | |