Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:36 pm took 0.80 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: Billable [x] Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (13 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40808 | BMS | PPT | fdrewett | 6/1 | 7:30 am | 7:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76251 | Log In Problem to Bank CC | 0 | Updated the shortcut for the bank and tested. Loraine is good! | 0 | |||||||
| 2 | 41698 | BMS | SVC | fdrewett | 6/1 | 8:15 am | 9:00 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | worked with the obs billing folks on testing the connection and gathering info. we are waiting for a call back from their it person | 0 | |||||||
| 3 | 41699 | BMS | AIAM | fdrewett | 6/1 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | Onsite with Richard to get in to the website and review the dashboard | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 4 | 41700 | BMS | AIAM | fdrewett | 6/1 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | installed the backup on the laptop and backup-ed up the user profile. setup email on the phone and laptop | 0 | |||||||
| 5 | 40870 | BMS | AIAM | fdrewett | 6/2 | 10:06 am | 11:06 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS not sure why 'Deduct' is empty in API results, doesn't appear to be an issue here though | Reconfigured the Bosque Farms Watchfire sign wireless bridge. Both PicoStation M2 radios factory-reset and rebuilt from scratch - PC-side as AP \(172.24.128.200\), sign-side as station \(172.24.128.202\) - transparent bridge on SSID WF112022, ch 1, WPA2-AES. Verified wireless association and link quality. Internal documentation created. | 0 | ||||||
| 6 | 40904 | BMS | AIAM | fdrewett | 6/2 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS fixed travel entered as remote | travel to Bosque Farms | 0 | ||||||
| 7 | 40905 | BMS | AIAM | fdrewett | 6/2 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS fixed onsite entered as remote | Installed the new access points on the building and sign side. Both the old aps had failed. the drop to the building was also bad so i moved the ap inside. Tested and working | 0 | ||||||
| 8 | 41115 | BMS | OMNI | fdrewett | 6/3 | 7:30 am | 11:30 am | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76486 | AMR SERVER DOWN | 1 | 7/26 CS long notes ok | **omni-docker01 MySQL crash incident - RESOLVED 11:36 AM** Production MySQL on omni-docker01 \(Omni POS at the AMR location\) entered a crash loop after this morning's automatic update bumped MySQL from 8.4.8 to 8.4.9. Omni POS and menu services were unavailable from approximately 07:57 until 11:36. Root cause: the MySQL config referenced an orphaned encryption keyring plugin left over from a July 2025 install. The new 8.4.9 binary failed to load that stale plugin and crashed on startup before reaching the database. After five failed restarts, the service gave up. Because the server uses encryption at rest, the obvious quick fix \(removing the bad config line\) would have made the encrypted data unreadable. Identified the correct path instead: migrating to MySQL's supported replacement keyring component, which uses the same on-disk format so no data loss or re-encryption is required. Engagement was read-only diagnostics on our side. Walked Kevin Adams \(Omni's server lead\) through the root cause and remediation plan. Kevin applied the migration during the incident, preserved all encrypted tables, and confirmed resolution at 11:36 AM. Also audited the server's automatic-update policy and found it would likely trigger the same class of failure on future updates. Drafted a configuration override to address that. Deliverables: full migration runbook, single-page remediation cheatsheet, and a self-contained incident writeup in the shared OMNI\_Docs vault for the Omni team. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 9 | 41116 | BMS | OMNI | fdrewett | 6/3 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76672 | Interview with Dan with a potential new tech | 0 | Interview with Oscar | 0 | |||||||
| 10 | 41119 | BMS | TSSNM | fdrewett | 6/4 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76527 | Front Desk Offline | 0 | Travel to the clients | 0 | |||||||
| 11 | 41120 | BMS | TSSNM | fdrewett | 6/4 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76527 | Front Desk Offline | 0 | Onsite - Found that the drop to the front desk is not passing POE to the switch at the front counter. Installed a power supply for the switch at the counter and we will need to quote out and run a new cable for the counter. | 0 | |||||||
| 12 | 41122 | BMS | OMNI | fdrewett | 6/4 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76673 | Weekly Meeting | 0 | weekly meeting and working with Kevin on activating the php storm licenses | 0 | |||||||
| 13 | 41068 | BMS | PPT | fdrewett | 6/5 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76547 | New student access | 1 | 7/26 CS exposed creds not an issue here per Frank | The two new employees are ready to go. We will be around Monday if needed Thanks! New Employees - Dalton Herschberger * Server * Username: dherschberger * Password: Paradigm123! * Google * Userna[me: dherschberger@paradigmnm](mailto:dherschberger@paradigmnm.com).com * Password: Paradigm123! - Isaiah Otero * Server * Username: iotero * Password: Paradigm123! * Google * Userna[me: iotero@paradigmnm](mailto:iotero@paradigmnm.com).com * Paradigm123! | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 14 | 41643 | BMS | IC | fdrewett | 6/8 | 7:00 am | 7:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | helped amanda with her vpn issues | 0 | |||||||
| 15 | 41646 | BMS | PPT | fdrewett | 6/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77204 | check machine update | 0 | worked with Peter and the bank on getting the new check machine software installed | 0 | |||||||
| 16 | 41112 | BMS | AIAM | fdrewett | 6/8 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Remote - Reviewed the results of the monitoring and the connection between the from office and the mill is solid. the connection up at the crows nest is solid. the connection to the IR Camera is solid. This does not look like a network issue to me. Called Tylor and let him know. | 0 | |||||||
| 17 | 41651 | BMS | OMNI | fdrewett | 6/11 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | weekly meeting | 0 | |||||||
| 18 | 41350 | BMS | IC | fdrewett | 6/15 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76950 | Speaker and Camera | 0 | remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. | 0 | |||||||
| 19 | 41354 | BMS | SVC | fdrewett | 6/15 | 8:37 am | 8:51 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76838 | Wipe and Recycle A-4528 | 0 | Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd | 0 | |||||||
| 20 | 41451 | BMS | NMLGL | fdrewett | 6/15 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | travel to the clients | 0 | |||||||
| 21 | 41452 | BMS | NMLGL | fdrewett | 6/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Testing the dock on-site The dock had the same result with my macbook. Tried another dock from my desk that works 100% with two monitors on the mac and it still only saw one monitor. I think the issue is with the monitors. they are both BenQ monitors | 0 | |||||||
| 22 | 41424 | BMS | OMNI | fdrewett | 6/15 | 11:30 am | 3:00 pm | 3.50 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | Session with Jacob and review afterwards | 0 | |||||||
| 23 | 41395 | BMS | PPT | fdrewett | 6/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 0 | worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support | 0 | |||||||
| 24 | 41421 | BMS | AIAM | fdrewett | 6/16 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77008 | Rebecca Needs help with remote desktop on the laptop | 0 | worked with Rebecca and cleaned up and tested the remote desktop connections | 0 | |||||||
| 25 | 41608 | BMS | OMNI | fdrewett | 6/16 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Todd on the initial configuration of the computers for Encino | 0 | |||||||
| 26 | 41450 | BMS | SVC | fdrewett | 6/16 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77030 | PCC access for Felicity | 0 | Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. | 0 | |||||||
| 27 | 41462 | BMS | IC | fdrewett | 6/16 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77032 | Lisa - Access to Ninja and Teams Messaging to insighnm.com | 1 | 7/26 CS long notes ok | Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 28 | 41622 | BMS | OMNI | fdrewett | 6/17 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | troubleshooting the id scanner and connecting the computers to the new zerotier network | 0 | |||||||
| 29 | 41609 | BMS | OMNI | fdrewett | 6/18 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | working with Jacob on the pentest | 0 | |||||||
| 30 | 41610 | BMS | OMNI | fdrewett | 6/18 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 31 | 41611 | BMS | OMNI | fdrewett | 6/18 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Tokenworks on the error with the id scanner | 0 | |||||||
| 32 | 41617 | BMS | AIAM | fdrewett | 6/18 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Travel time for onsite visit. | 0 | |||||||
| 33 | 41616 | BMS | AIAM | fdrewett | 6/18 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Installed and tested the replacement camera | 0 | |||||||
| 34 | 41607 | BMS | AIAM | fdrewett | 6/19 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | Travel time for onsite visit. | 0 | |||||||
| 35 | 41606 | BMS | AIAM | fdrewett | 6/19 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | On-Site found that the panel had cleared the alarm and was back to a normal state. from the look of it i bet it was the battery. picked up the new scale pc and talked to Jude about the ir camera. They do not need anything from us at this time | 0 | |||||||
| 36 | 41613 | BMS | NMLGL | fdrewett | 6/19 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | Travel time for onsite visit. | 0 | |||||||
| 37 | 41612 | BMS | NMLGL | fdrewett | 6/19 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | unboxed and installed the printer. | 0 | |||||||
| 38 | 42055 | BMS | OMNI | fdrewett | 6/23 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Long call with Tokenworks, working on getting the ID Wedge software installed. We're getting an error in the device manager, and they needed to get their engineering team involved. Something to do with the USB ID on the device. Needed to do a full scrub and reinstall. | 0 | |||||||
| 39 | 41767 | BMS | SVC | fdrewett | 6/24 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | Eduardo Turcios Email: Eduardo@sandiavision.com Password: Danger-Ambush-Legal0 Asset tag: 5064 Clifford Baranggan Email: Ford@sandiavision.com Password: Keep-Flattop-Moneywise6 Asset tag: 5065 | 1 | 7/26 CS internal notes ok | created the new users and joined the workstations to the domain | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | |||
| 40 | 42051 | BMS | OMNI | fdrewett | 6/24 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Packed up and labeled all the equipment for Encino Metals into two large black bins and re-boxed the computers. Everything is labeled and ready to go. Spoke to Dan. Fernando is going to pick it up on Monday, July 6. | 0 | |||||||
| 41 | 42044 | BMS | AIAM | fdrewett | 6/25 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 42 | 42043 | BMS | AIAM | fdrewett | 6/25 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Installed the new camera after Bill and his guys moved the scale hut closer to the barn entrance. Physically mounted the camera, ran the wiring, re-terminated all the cabling going to the switch, the scale, and the computer. Tested and verified everything is working. | 0 | |||||||
| 43 | 42045 | BMS | OMNI | fdrewett | 6/25 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78828 | OMNI Weekly Meeting | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 44 | 42047 | BMS | AIAM | fdrewett | 6/25 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78829 | Rio Rancho Truck Scale Down | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 45 | 42046 | BMS | AIAM | fdrewett | 6/25 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78829 | Rio Rancho Truck Scale Down | 0 | On-site found that the truck scale had no power. Checked the GFI breaker on the outlet on the side of the warehouse, and it was popped. Reset the GFI, tested, and everything's back up. | 0 | |||||||
| 46 | 42036 | BMS | PPT | fdrewett | 6/30 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78827 | Quickbooks Online Migration | 0 | Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. | 0 | |||||||
| 47 | 42032 | BMS | SVC | fdrewett | 6/30 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 48 | 42031 | BMS | SVC | fdrewett | 6/30 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | onsite found that the server for the optos needed to be restarted. rebooted the server and logged back in. checked the servvices. Tested the instrument and review software on the exam computers. Everything is working. | 0 |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 11.50 | 77009 | OMNI | Encino Metals Time Tracking |
| 5.50 | 77010 | OMNI | OMNI Pen Testing |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Notes | Missing notes for travel | 3 |
| Notes | Notes longer than 500 characters | 2 |
| Notes | Possible exposed credentials | 1 |
| Total | 7 | |