Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:28 am took 0.43 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37963 | BMS | HH | fdrewett | 4/1 | 1:20 pm | 1:32 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73566 | Lenovo mic issue | 0 | A-4253 https://app.ninjarmm.com/#/deviceDashboard/742/overview Called the housing office and they said she is out of the office returning tomorrow. We will try again in the morning. | 0 | |||||||
| 2 | 38014 | BMS | OMNI | fdrewett | 4/1 | 3:45 pm | 4:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | Security review for the meeting tomorrow. still vulnerabilities on the servers. | 0 | |||||||
| 3 | 38008 | BMS | PPT | fdrewett | 4/1 | 7:00 pm | 9:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73581 | QB Updates on the server | 0 | Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. | 0 | |||||||
| 4 | 38033 | BMS | IC | fdrewett | 4/2 | 7:00 am | 7:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 5 | 38032 | BMS | IC | fdrewett | 4/2 | 7:15 am | 8:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. | 0 | |||||||
| 6 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 7 | 38088 | BMS | OMNI | fdrewett | 4/2 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | weekly meeting | 0 | |||||||
| 8 | 38095 | BMS | SVC | fdrewett | 4/2 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73593 | OBS is having trouble with the RDS Server | 0 | Remoted in and restarted the remote desktop server. Called and left a message for the OBS people | 0 | |||||||
| 9 | 37972 | BMS | IC | mleasure | 4/1 | 12:50 pm | 2:00 pm | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73512 | Audit SBS Server Roles | 0 | \*\*Audit SBS Server Roles – InsightPDC\*\* Completed audit of installed roles and services on existing SBS server \(InsightPDC\). \*\*Installed Roles Identified:\*\* \* Active Directory Domain Services \(AD DS\) \* DNS Server \* DHCP Server \(scope inactive\) \* File Services \(File Server, DFS Namespace, BranchCache\) \* Print Services \(multiple shared printers\) \* Windows Server Backup \*\*Additional Components:\*\* \* SMBv1 enabled \(client and server\) \* PowerShell 2.0 engine present \* Group Policy Management installed \*\*Service Summary:\*\* \* Server is functioning as: \* Domain Controller \* DNS Server \* Legacy File Server \(usage unconfirmed\) \* Print Server \* DHCP role present but appears inactive on this server \*\*Notes:\*\* \* DFS role installed but no namespaces configured \* Presence of legacy components \(SMBv1, PSv2\) noted for cleanup post-migration | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 10 | 37975 | BMS | IC | mleasure | 4/1 | 2:01 pm | 2:21 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73513 | Document Current Domain Configuration | 0 | \*\*Document Current Domain Configuration – Insight.local\*\* Captured baseline snapshot of Active Directory environment prior to migration. --- \*\*Domain Overview:\*\* \* Domain Name: Insight.local \* Domain Controllers: \* InsightPDC \(Primary\) \* InsightBDC \(Secondary\) --- \*\*FSMO Roles:\*\* \(All roles currently held by InsightPDC\) \* Schema Master \* Domain Naming Master \* PDC Emulator \* RID Master \* Infrastructure Master --- \*\*AD Sites and Subnets:\*\* \* Site: Default-First-Site-Name \* No custom AD subnets configured \* All domain controllers reside in the default site --- \*\*DNS Configuration:\*\* \* AD-integrated zones: \* Insight.local \* \_msdcs.Insight.local \* Reverse lookup zone configured \(192.168.0.x\) \* DNS server in use: 192.168.0.2 \(InsightPDC\) \* DNS records/zones reviewed \(export pending or completed per project requirements\) --- \*\*DHCP Configuration:\*\* \* Scope: 192.168.0.0/24 \(inactive on InsightPDC\) \* Authorized DHCP servers: \* 192.168.0.2 \(InsightPDC\) \* 192.168.0.24 \(InsightBDC – likely active DHCP server\) \* DHCP options configured: \* Router: 192.168.0.1 \* DNS: 192.168.0.2 \* Domain: Insight.local \* No DHCP reservations found on InsightPDC --- \*\*File Services:\*\* \* Legacy share structure present on InsightPDC \(E:\\File Shares\) \* Evidence suggests partial migration or remapping already performed \* Active usage of this server as file server requires validation --- \*\*Print Services:\*\* \* Shared printers hosted on InsightPDC \(HP DesignJet, Ricoh devices\) --- \*\*Domain / Forest Functional Levels:\*\* \* Domain Functional Level: Windows2012Domain \* Forest Functional Level: Windows2012Forest --- \*\*General Notes:\*\* \* Environment appears mid-transition \(file services partially migrated\) \* InsightPDC remains critical infrastructure due to FSMO role ownership \* Snapshot captured prior to migration changes; supporting data to be stored in project documentation | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 11 | 37976 | BMS | IC | mleasure | 4/1 | 2:21 pm | 2:51 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73514 | GPO Review | 0 | \*\*GPO Audit – SBS Migration Review\*\* Completed initial review and backup of Group Policy Objects. \*\*Actions Completed:\*\* \* All GPOs backed up successfully \* GPO list and XML report generated for review --- \*\*Findings:\*\* \*\*SBS-Specific Policies Identified:\*\* \* SBS Group Policy Security Templates \(disabled\) \* SBS Group Policy Folder Redirection \*\*File / User Dependency Policies:\*\* \* Folder Redirection policy present \(high impact\) \* Drive Maps GPO present \* Likely contains references to legacy file server paths \*\*Print Deployment Policies:\*\* \* Multiple printer deployment GPOs identified: \* Printers - Map Plotter \* Printers - Color - Allowed Only \* Printers - Black White - Everyone \* Likely dependent on current server hosting print services \*\*General Policies:\*\* \* Internet Security Settings GPO present \(non-SBS, appears standard\) --- \*\*Risk Areas Identified:\*\* \* Folder redirection may reference legacy server paths \* Drive mappings may break after file server migration \* Printer mappings may fail if print services are moved --- \*\*Next Steps:\*\* \* Review folder redirection paths before migration \* Validate drive mappings and update to new file server \* Plan printer migration and update GPO references \* Remove or replace SBS-specific policies post-migration --- \*\*Notes:\*\* \* No changes made during this phase \(discovery only\) \* GPO backup available for rollback if required | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 12 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 13 | 37922 | BMS | SVC | rclingan | 4/1 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73557 | Evie issue with nob hill printer on laptop | 0 | worked with evie to fix connection to nob hill printer verified that it is printing without errors now | 0 | |||||||
| 14 | 37979 | BMS | HH | rclingan | 4/1 | 12:38 pm | 12:53 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | Travel to Client Site. | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 15 | 37980 | BMS | HH | rclingan | 4/1 | 12:53 pm | 12:55 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | returned phone to sandra as patricia was out of the office. | 0 | |||||||
| 16 | 37981 | BMS | HH | rclingan | 4/1 | 12:55 pm | 1:20 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. | 0 | |||||||
| 17 | 37982 | BMS | NMFFL | rclingan | 4/1 | 1:20 pm | 1:29 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Travel to client site. | 0 | |||||||
| 18 | 37991 | BMS | NMFFL | rclingan | 4/1 | 1:29 pm | 2:26 pm | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | talk to elizabeth about managing apple business emails with domain setup printer on dennis macbook ensure it prints pickup macbook for enrolling into ABM and intune speak with current mac users to verify appleid is not a nmfinanciallaw email | 0 | |||||||
| 19 | 38007 | BMS | HH | rclingan | 4/1 | 3:15 pm | 4:50 pm | 1.58 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on setting up a virtual machine for jesse so that he can test policies and build forms | 0 | |||||||
| 20 | 38162 | BMS | NMFFL | rclingan | 4/2 | 10:00 am | 11:25 am | 1.42 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | work on intune setup | 0 | |||||||
| 21 | 38163 | BMS | NMFFL | rclingan | 4/2 | 11:39 am | 12:15 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs | 0 | |||||||
| 22 | 38164 | BMS | HH | rclingan | 4/2 | 12:22 pm | 2:00 pm | 1.63 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on VM for jesses testing | 0 | |||||||
| 23 | 38165 | BMS | NMFFL | rclingan | 4/2 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.75 | 72789 | NMFFL | apple business setup |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 3 |
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 3 |
| Total | 7 | |