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Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet:  6/29 7/6 7/13 7/20 7/27  [x] Board: all Entry Status: all Ticket Status: all Issue: Notes longer than 500 characters [x] [reset] Progress: 100% (3 of 3)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42274 BMS SVC fdrewett 7/6 12:00 am 2:30 am 2.50 2.50 0 312.50 Remote Standard Technician Billable 7/6 Help Desk 2.1 PendingApproval -Closed 79047 File Server Migration Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM 1 8/6 CS duplicate notes ok, internal notes ok, long notes ok 2026-06-17    Discovery    Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan    2.5 Pre-cutover    Build & Prep    Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\)    3.0 Pre-cutover    Data Migration    Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity    2.5 2026-07-06    Cutover    After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation    3.5 2026-07-06    Cutover Support    Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\)    1.0 2 Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters Int Notes: Internal notes, Notes: Notes longer than 500 characters
2 42503 BMS OMNI fdrewett 7/11 Sat 12:00 pm 5:00 pm 5.00 5.00 0 625.00 Remote Standard Technician Billable 7/6 Help Desk 2.1 PendingApproval -Closed 79174 Main Migration 1 8/6 CS long notes ok build the new bridge and updated the routing for the zerotier networks. this is a big one we are retiring a complete network and switching all the workstations at main. 30+ Update on the Acme Main migration: I've got it automated end to end. One script moves each machine off the old ZT network onto the new one, updates all browser bookmarks to the new server \(Firefox, Chrome, Edge — across every user profile\), and fixes the Firefox homepage. A second script remaps the S: drive to the new server. Tested and working 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
3 42354 BMS IC rclingan 7/6 8:00 pm 10:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78900 Fraud Email 1 8/6 CS long notes ok TICKET NOTES — M365 Licensing Audit & Identity Security Scoping WORK PERFORMED: - Exported tenant license assignments via Graph PowerShell \(Get-MgSubscribedSku / Get-MgUser\); built SKU GUID-to-name map - Analyzed 179 accounts: 82 unlicensed \(shared mailboxes/service accts\), 68 Business Basic, 24 Business Standard, 3 Office 365 E3 - FINDING: Zero Entra ID P1 in tenant. Conditional Access not possible on current licensing. Note: O365\_BUSINESS\_PREMIUM SKU = Business Standard \(legacy naming\), not Business Premium - Exported per-user mailbox sizes via ExchangeOnlineManagement \(Get-EXOMailboxStatistics\). Resolved module install + WAM broker auth failure \(-DisableWAM\) - Cross-referenced mailbox sizes against license tiers to build three-tier licensing recommendation ENVIRONMENT NOTES: - On-prem AD \(no Entra Connect sync currently\), ESXi host w/ Sage server + DC, NAS, 2 sites w/ S2S VPN - ~24 desktop users on AD accounts; ~12 field laptops on LOCAL accounts \(unmanaged\) - NinjaRMM on all PCs incl. field laptops; Huntress EDR + ITDR \(retain\); Inky Phish Fence \(displace w/ Defender for O365 P1 — client wants off Inky post-Kaseya acquisition\) RECOMMENDATION SUMMARY: - Phase 1 \(38 hrs\): AD prep/IdFix/UPN alignment, Entra Connect w/ PHS + hybrid join, Intune auto-enroll GPO, CA policy set \(report-only -> enforce\), MFA/passkey rollout - Phase 2 \(20 hrs\): Field laptop migration remote via Ninja — Autopilot hash collection, ProfWiz local-to-Entra profile migration, no device collection needed - Phase 3 \(50 hrs, modular\): Intune foundation, Autopilot, app deployment, Defender for Business as AV layer under Huntress, Defender for O365 P1 + Inky cutover, MAM - Licensing: 38x Business Premium \(24 Standard upgrades, 3 E3 swaps, 11 Basic w/ mailboxes >F3 2GB limit\), 57x F3 + DfO add-on \(phone-profile field users\). Est. delta ~+$632/mo, partially offset by Inky cancellation - Pending: laptop-to-user mapping from Ninja inventory — any F3-slated user w/ company laptop moves to Premium DELIVERABLES: - One-page proposal doc \(scope/hours/licensing\) - Per-user license recommendation CSV \(95 users w/ rationale\) NEXT STEPS: - Pull device-to-user assignments from NinjaRMM - Client decision on Huntress Managed SAT \(no conflict w/ BP licensing — attack sim requires DfO P2, not included\) 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters

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Tickets with over 5 hours in the current view (1)

Hours Ticket # Company Ticket Summary
7.50 79174 OMNI Main Migration


Notices

Field Message Count
Int Notes  Internal notes  1
Notes  Notes longer than 500 characters  3
Total  4


42274 - fdrewett - 7/6 12:00 am - 79047 - File Server Migration
Notes longer than 500 characters
Internal notes

42503 - fdrewett - 7/11 12:00 pm - 79174 - Main Migration
Notes longer than 500 characters

42354 - rclingan - 7/6 8:00 pm - 78900 - Fraud Email
Notes longer than 500 characters