Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:25:16 pm took 0.50 seconds version: b85cbb8 helpers: v2
Territory: BMS Date: 4/15/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet: all 4/13 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 38775 | BMS | PPT | fdrewett | 4/15 | 9:15 am | 10:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech | 0 | |||||||
| 2 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 3 | 38817 | BMS | IC | fdrewett | 4/15 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74350 | DCPROMO | 0 | DC promotion of INSIGHT-DC01 \(192.168.0.7\) as additional domain controller for Insight.local was hanging during initial replication pull from InsightPDC \(192.168.0.2\). Root cause was a broken secure channel \(Error 1749 — "The security context is invalid"\) combined with stale registry and database artifacts from the failed promotion attempt. Resolved by cleaning up the failed promotion state, unjoining/rejoining the domain with a fresh computer account, and re-running the DC promotion. Promotion completed successfully. Post-promotion verification passed — AD replication healthy across all partitions, DNS zones and SRV records confirmed, DC01 is ready for client DNS cutover. **Remaining:** * Transfer FSMO roles from InsightPDC to INSIGHT-DC01 * Update DHCP/static DNS to point clients to DC01 * Verify SYSVOL replication * Activate Windows license \(113 days remaining\) * Monitor replication 24–48 hrs, then demote/decommission InsightPDC | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 4 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 5 | 38828 | BMS | HH | fdrewett | 4/15 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74356 | Colin Bulman | 0 | Colin is deactivated Thanks Patricia! | 0 | |||||||
| 6 | 38795 | BMS | IC | mleasure | 4/15 | 10:20 am | 11:59 am | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74318 | Join to the Domain | 0 | Began deployment of new domain controller for Insight.local to replace existing DC \(INSIGHTPDC\). Performed pre-deployment health checks on current domain controller: \* Ran dcdiag /v, repadmin /replsummary, and repadmin /showrepl \* Verified no replication errors or critical issues \* Confirmed SYSVOL and DFSR are functioning properly \* Confirmed all FSMO roles currently reside on INSIGHTPDC Prepared new server for domain controller role: \* Assigned static IP configuration \* Configured DNS to point to existing domain controller \* Joined to Insight.local domain Installed Active Directory Domain Services \(AD DS\) role with management tools Initiated promotion to domain controller \(Install-ADDSDomainController\) with DNS and Global Catalog enabled Promotion currently in progress. Post-installation validation and replication checks to follow prior to FSMO role transfer and decommissioning of legacy domain controller. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 7 | 38820 | BMS | IC | mleasure | 4/15 | 1:00 pm | 1:44 pm | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74318 | Join to the Domain | 0 | Troubleshot issues with it getting hung up in the upgrade | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 8 | 38780 | BMS | HH | rclingan | 4/15 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | Reset phones and rejoin mdm platform for both created new templates for both phones as the old ones did not include user names or groups for the devices | 0 | |||||||
| 9 | 38781 | BMS | HH | rclingan | 4/15 | 9:04 am | 9:37 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 10 | 38784 | BMS | HH | rclingan | 4/15 | 9:37 am | 10:10 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Onsite to install new brother printer to replace the one jesse had installed prior that was having issues test printing and scanning with new printer remove old printer to recycle | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 11 | 38785 | BMS | HH | rclingan | 4/15 | 10:10 am | 10:17 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 12 | 38786 | BMS | HH | rclingan | 4/15 | 10:17 am | 10:25 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | dropped off phones with patricia | 0 | |||||||
| 13 | 38793 | BMS | HH | rclingan | 4/15 | 10:50 am | 11:27 am | 0.62 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discuss project status with frank and schedule plans moving forward. create schedule entries for future planned events for this migration. | 0 | |||||||
| 14 | 38796 | BMS | NMFFL | rclingan | 4/15 | 11:27 am | 12:38 pm | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74323 | Canva Subscription issue | 0 | Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. | 0 | |||||||
| 15 | 38848 | BMS | HH | rclingan | 4/15 | 12:38 pm | 2:00 pm | 1.37 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked on holiday of hope form rebuild in microsoft | 0 | |||||||
| 16 | 38849 | BMS | AIAM | rclingan | 4/15 | 2:00 pm | 2:17 pm | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Travel for onsite visit. | 0 | |||||||
| 17 | 38850 | BMS | AIAM | rclingan | 4/15 | 2:17 pm | 2:23 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | onsite setup of laptop in the server closet ensure laptop is powered on and connected to network for remote access by employee. | 0 | |||||||
| 18 | 38851 | BMS | HH | rclingan | 4/15 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create remaining users in 365 to prepare for transition | 0 | |||||||
| 19 | 38852 | BMS | HH | rclingan | 4/15 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to add newly created users to groups | 0 |
Legend:
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Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 4 |
| Total | 6 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 3 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 5 | |