Home»Time Entries Audit loading ... generated 8/7/2026 at 2:28:24 pm took 0.43 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: NMLGL [x] Ticket: all User: all Type: Remote [x] Role: all Bill: Billable [x] Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (9 of 9)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43237 | BMS | NMLGL | jirwin | 7/29 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Checked the drive space for C: and it has 250GB total with only 768kb Free! Removed 11GB of temp files and checked the other folders as well. Emptied recycle bin afterwards and we have 10.1GB free. There is a 2TB D: Drive. Steps taken: Next Steps: Determine whether to replace C: Drive, Computer, or Make the 2TB drive the primary and transfer over the profile and files. | 0 | |||||||
| 2 | 43265 | BMS | NMLGL | jirwin | 7/29 | 5:00 pm | 5:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Ran system cleanup in the background. Freed up more gigs of space. 14GB free.... ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d32293d9-296b-45ac-a57c-21645d25ea70/17efa7e8-caeb-4119-8fc3-0f29ac57c702) | 0 | |||||||
| 3 | 42118 | BMS | NMLGL | rclingan | 7/1 | 4:15 pm | 4:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 77169 | Trying to Reach Daniel | 0 | looked for software daniel had recommended [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) Trial limits exports to 50 emails at a time. software can be purchased for 89.95 for 2 licenses. | 0 | |||||||
| 4 | 42367 | BMS | NMLGL | rclingan | 7/8 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79097 | path too long | 0 | assisted josh with saving file in a different location that has a shorter path overall as he cannot rename file. | 0 | |||||||
| 5 | 42409 | BMS | NMLGL | rclingan | 7/9 | 2:00 pm | 2:20 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | order laptops convert quote to order docks are all out of stock at lenovo now | 0 | |||||||
| 6 | 42404 | BMS | NMLGL | rclingan | 7/9 | 2:20 pm | 2:31 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79112 | Carmela Laptop issues | 0 | fixed issue with VPN and outlook vpn service had stopped outlook had an old session hung up and needed to be force closed. | 0 | |||||||
| 7 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 8 | 42857 | BMS | NMLGL | rclingan | 7/18 | Sat | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73807 | Migrate Data | 1 | 8/6 CS board ok | Final migration of data | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||
| 9 | 42858 | BMS | NMLGL | rclingan | 7/18 | Sat | 5:00 pm | 6:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73805 | Test SMB Share access | 1 | 8/6 CS board ok | test smb share access and gpo drive mapping for domain users | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||
| 10 | 42860 | BMS | NMLGL | rclingan | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Cleanup printer/scanner mappings for both offices | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 11 | 42865 | BMS | NMLGL | rclingan | 7/20 | 3:37 pm | 3:42 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist carmela with connecting to drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 12 | 42877 | BMS | NMLGL | rclingan | 7/20 | 4:26 pm | 4:56 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | work with ken to reconnect to shared drives checked out outlook issue | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 13 | 42929 | BMS | NMLGL | rclingan | 7/21 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users that did not save credentials yesterday connecting to new nas. checked to ensure save credentials is turned on. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 14 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 15 | 42939 | BMS | NMLGL | rclingan | 7/21 | 5:00 pm | 5:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | updated remaining credentials for all scan entries cleaned up ADUC - created service accounts group in NML forest moved service accounts there | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 16 | 42940 | BMS | NMLGL | rclingan | 7/21 | 5:45 pm | 6:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Fix backups for server, remove old shares locations setup new locations for backup remove iscsi mappings disconnected from server NAS HOLDS 2x8tb HDD 2x4tb SSD need to check smart data etc Server has additional drive that may be reusable - if not DoD wipe and recycle. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 17 | 42924 | BMS | NMLGL | rclingan | 7/22 | 8:15 am | 8:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | Scheduled | 79610 | Figure out a better remote video viewing solution | 0 | verify speed of all connections for laptop, vpn, nas etc and look at where the bottleneck is for video viewing. upload speed at office is only 100mb/s when trying to view these multigig videos it is not sustainable over a remote connection. alternatively we need to have a view station at the office to be remoted into. | 0 | |||||||
| 18 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 19 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 20 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 21 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 | |||||||
| 22 | 43184 | BMS | NMLGL | rclingan | 7/28 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/27 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | create ninja script and GPO to fix intranet sites and security warnings for PDF previews across windows deployed | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 23 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 24 | 43202 | BMS | NMLGL | rclingan | 7/28 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | license cleanup- upgrade to business premium cleanup ad and audit for entra connect | 0 | |||||||
| 25 | 43204 | BMS | NMLGL | rclingan | 7/28 | 11:59 am | 1:00 pm | 1.02 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra/ad cleanup for migration working on matching cloud UPN to on prem UPN and groups. | 0 | |||||||
| 26 | 43227 | BMS | NMLGL | rclingan | 7/28 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra migration connect | 0 | |||||||
| 27 | 43360 | BMS | NMLGL | rclingan | 7/31 | 2:45 pm | 3:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Assign jason to laptop and provide instructions for setup and completion of laptop swap with kathy. | 0 |
Legend:
(hover over fields for details)
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 9 |
| Total | 9 | |